Night Auditor/front Desk Agent

2 weeks ago


Courtenay, Canada Best Western The Westerly Hotel Full time

Objective:

- To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.

Duties and Responsibilities:

- Ensures the proper completion of all front desk duties and check list
- Increases occupancy and the average rate while maintaining a high quality of services.
- Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager and Assistant General Manager
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Arranges for special services requested by the customer
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
- Minimizes loss of revenue by adhering to all established credit and inventory controls.
- Insures all customers establish credit upon check-in
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory controls.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.

Education & Qualifications:

- Front office computer knowledge
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $17.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability



  • Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Front Desk Agent

    2 weeks ago


    Courtenay, Canada Bayview Hotel Group Full time

    The Bayview Hotel in Courtenay is looking for a Front Desk Agent to join our Guest Services Team. Applicants must be available evenings, weekends, holidays and comfortable working both 7am-3pm shifts and 3pm-11pm shifts. The Guest Service Agent (GSA) is a key role; quite often the only staff member the guest may encounter. The GSA must endeavour to create...


  • Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mount Washington Alpine Resort **Employment Type**:Seasonal Winter full time **Reports to**: Front Desk Supervisor **Your Opportunity**: Join the dynamic team of Slopeside Accommodations for an Awesome Winter! We require outgoing, customer service oriented individuals to fill the position of Front Desk Agent at Bear and Deer Lodges. Must be...

  • Front Desk Agent

    2 days ago


    Courtenay, Canada Kingfisher Oceanside Resort and Spa Full time

    The Kingfisher Oceanside Resort & Spa, is currently hiring for a Front Desk Agent to be our guests’ first point of contact and manage all aspects of their resort stay. Responsibilities include registering guests, managing reservations and spa bookings as well as providing information about rooms, rates and amenities. Previous Hospitality or Customer...

  • Front Desk Agent

    2 weeks ago


    Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...


  • Courtenay, Canada Best Western The Westerly Hotel Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - **Tasks**: - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Perform same duties as workers supervised - Prepare and submit reports - Resolve work problems, provide technical advice and recommend measures...


  • Courtenay, Canada Holiday Inn Express & Suites Courtenay Full time

    **Job Overview**: **Duties**: - Supervise front desk staff. - Ensure smooth check-in and check-out processes for guests - Work independently in the absence of Management - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Train new staff members on hotel procedures and customer...


  • Courtenay, BC VN C, Canada Old House Hotel & Spa Full time

    Position Objective:Exceed the expectations of all guests by demonstrating welcoming, engaging and by responding attentively, efficiently and politely to all requests.Consistently take ownership of guest issues and follow up to ensure satisfaction. Help create a positive work environment, through team work and co-operation with peers and team leaders.Audits...

  • Hotel Night Auditor

    6 days ago


    Courtenay, Canada Old House Hotel & Spa Full time

    **Position Objective**: Exceed the expectations of all guests by demonstrating welcoming, engaging and by responding attentively, efficiently and politely to all requests. Consistently take ownership of guest issues and follow up to ensure satisfaction. Help create a positive work environment, through team work and co-operation with peers and team...


  • Courtenay, Canada Anytime Fitness Courtenay Full time

    **Anytime Fitness Courtenay** is looking to hire a Front Desk, who will enjoy working in a health club environment, have a friendly, outgoing personality, and genuinely care about helping others. If you love multi-disciplinary work - from sales & marketing to customer service & administration - this position is right for you! - Extremely friendly and...