Guest Services Agent/Night Auditor

2 weeks ago

Courtenay BC VN C, Canada Old House Hotel & Spa Full time

Position Objective:

Exceed the expectations of all guests by demonstrating welcoming, engaging and by responding attentively, efficiently and politely to all requests.

Consistently take ownership of guest issues and follow up to ensure satisfaction. Help create a positive work environment, through team work and co-operation with peers and team leaders.

Audits the days transactions according to the property check lists, policies and procedures

Duties and Responsibilities:

  • Role model and champion the Hotel and your team with the utmost professionalism.
  • Work towards continuous improvement and quality in all areas.
  • Follows company policies and procedures.
  • Other duties as assigned
  • Ensures the proper completion of all font desk duties and follows check list
  • Ensures the proper completion of all night audit duties and follows check list
  • Increases occupancy and the average rate while maintaining a high quality of services.
  • Resolves guest problems quickly, efficiently, and courteously
  • Registers, processes, and greets customer promptly, welcoming him/her to the hotel
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates logbook for next shift
  • Works with all departments to assist with all guest requirements.
  • Minimizes loss of revenue by adhering to all established credit and inventory controls.
  • Ensures all customers establish credit and provide appropriate ID upon check-in
  • Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
  • Improves timeliness of cash flow by adhering to established credit and inventory controls.
  • Verifies all information on reservations name, address, email, method of payment, etc.
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Applying hotel revenue management policies and procedures
  • Ensures PMS & POS system is balanced; day end is closed and opened for next days business
  • Available to work various shifts including night audit shifts from 9pm to 7am. Weekend shifts, and holidays as required.

Education & Qualifications:

  • Minimum 1-year Guest Services experience preferred
  • Front Office computer knowledge
  • Accounting experience preferred
  • MS Office experience
  • Proven attention to detail
  • Superior grooming standards
  • Flexible and energetic with the ability to work under pressure
  • Excellent communication skills

Applicants who do not already have legal permission to work in Canada will not be considered.

Job Types: Part-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Extended health care if qualifies
  • On-site gym
  • Store discount
  • Vision care

Experience:

  • Hotel & Accommodations Guest Services Staff: 1 year (preferred)
  • Night audit experience is an asset (1 year preferred)

If you are passionate about creating memorable guest experiences and thrive in a dynamic environment, we invite you to bring your enthusiasm to our team at Old House Hotel & Ohspa. Your next rewarding adventure starts here—apply today and help us make every stay special.

Job Types: Part-time, Permanent, Casual

Pay: $21.40-$22.65 per hour

Expected hours: 24 – 30 per week

Work Location: In person

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