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Front Desk Supervisor

2 weeks ago

Courtenay, Canada Holiday Inn Express & Suites Courtenay Full time

**Job Overview**:
**Duties**:

- Supervise front desk staff.
- Ensure smooth check-in and check-out processes for guests
- Work independently in the absence of Management
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Train new staff members on hotel procedures and customer service standards
- Coordinate with other hotel departments to ensure guest satisfaction
- Oversee reservations and room assignments

**Requirements**:

- Proven experience in a hospitality or hotel front desk role
- Excellent communication skills and phone etiquette
- Strong customer service orientation
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using phone systems and hospitality software
- Bilingual or multilingual skills are a plus

Pay: $45,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Flexible language requirement:

- English not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2 years (required)
- Hotel: 1 year (preferred)

Work Location: In person