Shop Manager
2 weeks ago
**Job Summary**
**Duties**
- Greet customers and assess their service needs with professionalism and courtesy.
- Create detailed service orders based on customer requests and vehicle issues.
- Communicate effectively with technicians to relay customer concerns and ensure accurate service recommendations.
- Provide customers with estimates for repairs and services while explaining the work that needs to be performed.
- Schedule appointments and manage the workflow of service orders to optimize efficiency.
- Follow up with customers regarding their service status and address any questions or concerns they may have.
- Maintain accurate records of customer interactions, service orders, and follow-up actions in the system.
- Ensure a clean and organized workspace that reflects a professional image of the company.
**Qualifications**
- High school diploma or equivalent; additional automotive or technical training is a plus.
- Previous experience in a customer service role, preferably in an automotive or repair environment.
- Strong communication skills, both verbal and written, with an emphasis on customer interaction.
- Proficient in using computer systems for order entry and record keeping.
- Ability to multitask effectively while maintaining attention to detail.
- A passion for automobiles or mechanical knowledge is highly desirable but not mandatory.
- Must possess strong problem-solving skills and the ability to work collaboratively within a team.
Join us as a Service Writer where you can contribute to our commitment to exceptional customer service while growing your career in the automotive industry
Pay: $37,720.57-$100,000.00 per year
Work Location: In person
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