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Service Desk Specialist
2 weeks ago
**Posting Number**:TC**-25-17**
**Job Type**:Temporary Full-time, up to 12 Months, Union**
**Salary Range**:$63,991.20 to $76,694.80** per year**
**Location**:Barrie, ON - Hybrid**(see below for more details)
**Posted**:Monday, April 14, 2025**
**Application Deadline**:**Monday, April 28, 2025** at 11:59 pm**
**The Opportunity**
**Our Culture and Qualifications of the Job**
**Corporate Culture**:Your workplace values align with our corporate values of **_Strive, Share and Care_** and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
- Equally important to what we do is _how_ we do it - your actions reflect our core accountabilities of **_Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, _**and **_Service Excellence, _**which define how we work together to succeed.
**Education**(degree/diploma/certifications)
- Three (3) year College Diploma in Computer Information Systems or related discipline
- Position Equivalency Code: D
**Experience**
- Two (2) years of experience performing duties related to the above mentioned major responsibilities
- Demonstrated experience in providing technical support, with ability to demonstrate proficiency with hardware and software computing systems
**Knowledge/Skill/Ability**
- General knowledge of the following principles and standards: IT Service Management, ITIL
- Demonstrated Ability to:
- troubleshoot technical issues that may include PC's, Printers, Meeting/Presentation equipment and software, and/or mobile devices
- commit to continuous learning and professional development
- Intermediate skills include: Customer Service; Verbal Communication; Written Communication
- Advanced computer literacy using the following systems and software: Microsoft Windows Operating Systems, Drivers and update tools, Microsoft Office 365 including PowerPoint and Visio, IT Service Management tools, web browsers and search engines.
- Availability, as assigned, to assist with after-hours questions, concerns, or emergencies; to attend evening/weekend meetings or special events; or to work outside of designated normal hours per week
**Conditions of Employment**
- Satisfactory Criminal Record Check*
- Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the **Police Record Check Policy**. Existing employees who have met this criteria will be exempt from this requirement.
**Other Important Information**
**Location**: City Hall, 70 Collier Street, Barrie, Ontario
- Please note that the City has a **Hybrid Work Program Procedure** that may allow a hybrid work arrangement for employees who meet the eligibility requirements.
**Hours**: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.
**Wage**: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:
- Pay Level: Level 6
- Yearly Salary: $63,991.20 to $76,694.80
- Hourly Pay Rate: $35.16 to $42.14
**What We Offer**: This position includes extended health and dental benefits, optional enrollment in the OMERS Primary pension plan, prorated paid sick time based on the expected duration of employment, and prorated vacation time based on calendar year and in accordance with the Employment Standards Act, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
**Why Barrie?**
- The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
- Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
- Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
