Client Relationship Management

**Client Relationship Management - Analyst**

**What you can expect**:
We are currently recruiting for dynamic, motivated, customer service oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team. You will be the first point of contact for our prestigious clients within our various commercial insurance programs, responsible for managing their diverse servicing needs

With the goal of offering exceptional customer service and surpassing client expectations, your responsibilities will include managing client requests and inquiries through various communication channels in a prompt and professional manner. You will be expected to strengthen and grow account relationships by ensuring accuracy, maintaining our high quality standards, and upholding compliance and regulatory standards.

You are a team player, recognized for contributing to a positive, collaborative work environment and you do not hesitate to join forces with colleagues across functions to meet team and organizational goals and objectives.

**We will count on you to**:

- Manage and process transactions including issuance of Auto ID Cards, Certificates of Insurance, Invoicing, accounting discrepancies, receivables, including sending documentation to appropriate parties
- Work with colleagues across functions and our leadership team to identify and propose continuous improvement opportunities with the goal of streamlining processes, gaining efficiencies and improving customer experience
- Analyze existing coverages, determine client specific needs, counsel client and recommend coverages accordingly, identify cross sell opportunities
- Manage claims reporting, collect and document details empathetically and professionally, submit to the carriers accurately and in a timely manner, in accordance with their standard processes
- Successfully contribute to the achievement of agreed upon Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
- Be agile and proactive; able to manage and prioritize multifunctional tasks collaborate with colleagues in different programs when required to balance workload and meet our clients’ business needs
- Build and maintain strong working relationships with internal and external stakeholders
- Ensure exceptional client experience and service delivery
- Take ownership of personal development and professional growth, proactively improving knowledge and skills

**What you need to have**:

- College/university degree or equivalent work experience
- RIBO license and / or Commercial Insurance Broker’s license ( AMF - Qc )
- 1-2 years’ work experience in commercial insurance
- Proven ability to work in a fast pace Service Centre environment
- Dedicated to providing exceptional customer service
- Clear and concise oral and written communication skills
- Excellent organizational skills, ability to prioritize work and meet deadlines
- Excellent interpersonal skills - able to work within a team
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel

**What makes you stand out**:

- Bilingual ( Clear and concise oral and written communication skills in both English and French)
- Insurance Licenses in multiple provinces
- Working towards CAIB or CIP / PAA (Quebec) considered an asset
- Experience working in a Service Centre environment an asset

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.