Digital Campaign Specialist

**Who are we?**:
**What will you contribute?**

**Responsibilities**
- Responsible for the implementation, management, administration, technical design, configuration and customization of the Oracle Eloqua solution and campaigns
- Responsible for troubleshooting system issues, participating in system upgrades, developing solutions and documenting processes
- Collaborate with key stakeholders (Digital Marketing, Operations and Product) to implement automation for marketing campaigns and programs
- Configure and deploy new marketing automation programs as required
- Develop and implement reporting framework for all campaigns
- Provide hands-on Oracle Eloqua expertise to support the development and execution of multi-channel campaigns
- Advise on best practices on Oracle Eloqua including capabilities, asset creation, quality assurance, batch processing and projected results
- Monitor program status, identify issues that may impede attainment of goals, recommend and implement corrective measures
- Continuously analyze operational process to find and implement new efficiencies
- Contributor to data management which includes data structure and governance
- Maintain professional and technical knowledge and stay current with new features, best practices and how they impact the customer experience and engagement
- Primary point of contact for issue resolution as it relates to Production level issuesResponsible for the change management and release process of Oracle Eloqua

**Experience & Skills**
- HTML development and troubleshooting experience highly desirable
- Exceptional attention to detail for both campaign design and deployment
- Experience investigating campaign issues and reporting/escalating to senior leaders as required
- Experience extracting and analyzing campaign reporting data and using this to share recommendations with internal teams
- Experience creating relevant campaign documentation
- Awareness of CAN-SPAM, CASL, and other regulatory standards related to marketing communication
- Knowledge of DNS, DMARC, MX and IP setup processes
- Working knowledge of Microsoft Dynamics
- Excellent communication skills required
- Must be eligible to obtain Government Reliability Security Clearance to begin in role

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We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

- **Flexibility**:Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- **Well-being**:Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- **Medical, life & disability insurance, retirement plan, lifestyle and other benefits**
- **ESG**:Benefit from paid time off for volunteering and donation matching.
- **Career Development**:Access online learning and accredited courses through our Skills & Career Navigator tool.
- **Recognition**:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
- Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.