Part-time Administrator

1 week ago


Calgary, Canada Apollo Homecare Services Full time

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic, fast-paced environment where exceptional patient care is the top priority? Our leading homecare service is looking for a Patient Care Coordinator to become an integral part of our team and ensure every patient’s journey is seamless and memorable.

Primary Responsibilities Training
- Software training will be provided to ensure full understanding of the scheduling and billing system.

Patient Support
- Serve as the first point of contact for patients, providing a warm and professional welcome.
- Answer inquiries with clarity and empathy, ensuring patients feel confident and cared for.
- Guide patients through the intake process, scheduling appointments, and coordinating follow-up with the client/caregiver.

Scheduling & Coordination
- Manage and optimize the client's/caregiver appointment schedule to ensure timely care for patients.
- Handle cancellations, rescheduling, and waitlists, ensuring efficient use of resources.

Records & Billing
- Maintain accurate, up-to-date patient records in compliance with policies and privacy regulations.
- Support patients with billing inquiries and assist with insurance claims, ensuring a seamless process.

Operational Support
- Assist with day-to-day operations, ensuring spaces are patient-ready and well-organized.
- Contribute to patient retention initiatives such as surveys, referrals, and loyalty programs.

**Experience**:

- Previous experience in an administrative role or as a personal assistant is preferred.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Familiarity with office equipment and basic troubleshooting skills is a plus.

Wage: $18/hr

Hours: 25 hours per week

Schedule: Monday, Wednesday, and Friday from 9 AM to 5PM

**Job Type**: Part-time

Pay: $16.00-$18.00 per hour

Expected hours: 18 per week

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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