Customer Service Associate

2 weeks ago


Montréal, Canada Narducci Dental Full time

We’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started
**Compensation**:
20 - 40 hourly

**Responsibilities**:

- Create records of customer interactions and follow up to ensure all questions have been answered
- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Respond to customer inquiries, product and service questions, and customer complaints
- Ensure customer account information is up-to-date
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

**Qualifications**:

- Experience working in a customer-oriented atmosphere
- Display strong communication skills, active listening skills, and personal skills
- High school diploma, G.E.D. or equivalent

**About Company**
Narducci Dental, is dedicated to improving the quality of life through exceptional oral health care. Our team practices dentistry the way it was meant to be practiced: as an art, implementing knowledge, thought, creativity, and detail into the entire patient experience.

From the time the patient enters each practice, to the time they leave, we strive to treat each patient like we would our own family.

We are committed to inspiring our patients to “perfect their smile”. Whether someone is on a budget and starting their career or on a fixed income in retirement, we look for creative ways to make exceptional comprehensive dentistry affordable. This could be filling embarrassing gaps, alleviating pain through treatment, or even brightening a dull smile.



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