Customer Service Associate

2 weeks ago


Montréal, Canada Eco Global Full time

**Customer Service Associate Responsibilities**:

- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Customer Service Associate Requirements**:

- High School Diploma, GED, or suitable equivalent.
- 1+ years customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferrred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.



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