Customer Service Representative

2 weeks ago

Montréal, Canada CIK TELECOM INC. Full time

CIK's initiative is to provide innovative, inexpensive, and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 250,000 customers as of December 31, 2021. Major products include High-Speed Internet, FTTB, Digital Home Phone, IP TV, Long Distance, and Home Security Services.

As one of the fast-growing companies in Canada, CIK continues to look to the future to develop innovative telecommunications products. CIK is constantly retaining top talent and strives to make all our employees happy by creating an enjoyable work environment.

**Responsibilities**:

- Provide excellent sales and care service to ensure high levels of customer satisfaction
- Help visitors to resolve sales and customer care related inquiries/issues
- Handle and process received mails and packages
- Handle relations and escalations via phone, in person, or online chat
- Assist the logistic work
- Maintain a tidy work area environment and ensure it is presentable
- Participate in marketing booth or other events when needed
- Assist department manager’s work
- Back up incoming sales calls if needed
- Other responsibilities when assigned

**Qualification**:

- College diploma or equivalent
- Strong verbal, written, and listening in **Chinese and** **English or Chinese and French**:

- Experience in Sales or Customer Service is an asset
- Energetic with excellent communication skills and a positive attitude
- Familiar with Microsoft Office programs (Word, Excel, Outlook, etc)

If you have the relevant experience, enthusiasm, and great attitude that we're looking for, please submit your cover letter and resume with Job Code 322.
- CIK Telecom is an equal opportunity employer committed to a diverse workforce. While we thank all that apply, only those selected will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
All customers are required an appoitment before visiting the office.

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)
- Chinese (preferred)

  • Customer Service Representative

    2 days ago

    Montréal, QC HP T, Canada E-Link Electronics Service Centre Full time

    Job OverviewOur team is growing Samsung team as we are seeking a part-time Customer Service Representative to join our dynamic team. The individual will be part of the CSR team and responsible as main key person between our service facility and customers.Part time - Saturday and Monday (9:00 am -5:00 pm)DutiesReceive customers at our walk-in service facility...

  • Customer Service Representative

    6 days ago

    Montréal, Canada Ardene Full time

    WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a part time, permanent position on the weekend (Saturday & Sunday from 9am-5pm). Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels. The Customer Service Representative...

  • Customer Service Representative

    4 days ago

    Montréal, Canada Ardene Full time

    **Description**: WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for a 12-month contract. This position's schedule is flexible during the week and can overlap during the weekend. Results driven, the Customer Service Representative provides flawless customer service to all inquiries...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Groupe 3DM Full time

    The Customer Service Representative is expected to manage client queries and complaints. Must be able to use WMS software technology and escalate issues across several communication channels when appropriate. To ensure success, the Customer Service Representative needs to multitask effectively in a fast-paced, dynamic environment, and be able to work with a

  • Customer Service Representative

    1 week ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Representative

    1 week ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Representative

    1 week ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Customer Service Representative

    2 days ago

    Montréal, Canada Ritchie Bros. Full time

    ABOUT US IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: Customer Service Representative **Aon Choice** is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for...

  • Customer Service Representative

    2 days ago

    Montréal, Canada Altasciences Full time

    **Your New Company!** At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. Â No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our...