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Technical Product Specialist

3 weeks ago

Winnipeg, Canada Dixon Group Canada Limited Full time

**Dixon Group Canada Limited**
2200 Logan Avenue, Winnipeg, Manitoba R2R 0J2
Phone (204) 633‐5650
Fax (204) 694‐2007

**Technical Product Specialist**

**Join Our Team**
Dixon is a world leader manufacturer and distributor of hose fittings, related accessories, and tank truck products. We are proud to have been in manufacturing since 1916 and we are looking for great people to continue the journey into the next 100 years. As a global, family-owned company we focus on providing quality products, rapid delivery, and superior customer service.

Join our diverse, dedicated, and engaged team and make the right connection for your career.
Dixon provides:

- Competitive annual salaries Paid time off
- Group healthcare/dentalcare On-the job training
- Life and disability insurance On-line learning
- Employee and family assistance program Leadership training
- Retirement savings plan Continuous improvement
- Wellness program

**About The Job**:
We are looking for a **Technical Product Specialist **to join our Sales team. Reporting to the Canadian Sales Manager, the Technical Product Specialist will be responsible for providing technical support to the sales team, customer service as well as industry partners, distributors, end-users, and engineering and contracting firms.

**Responsibilities**:

- Responding to and being the main point of contact for technical inquires
- Working closely with various personnel to identify, plan, and develop technical and training needs
- Collaborating with and supporting the company’s sales team and assisting in developing sales presentations
- Contributing to provide pertinent marketing and technical materials, literature, and other information
- Providing ongoing support and product-related training
- Attending joint call activities with Sales Managers
- Supporting and attending marketing and sales initiatives at tradeshows and at industry and customer events

**Competencies**:

- Strong mechanical aptitude
- Strong interpersonal n communication skills with a focus on customer service
- Fluent in English, both written and verbal, French would be a definite asset
- Strong ability to assess client needs and effectively communicate key information and solutions
- Excellent listening skills
- High level of integrity and work ethic
- Committed to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improve

**Qualifications**

**Behaviors**
**Preferred**

**Dedicated**: Devoted to a task or purpose with loyalty or integrity
**Detail Oriented**: Capable of carrying out a given task with all details necessary to get the task done well
**Team Player**: Works well as a member of a group
**Loyal**: Shows firm and constant support to a cause

**Motivations**
**Preferred**

**Goal Completion**: Inspired to perform well by the completion of tasks
**Self-Starter**: Inspired to perform without outside help
**Ability to Make an Impact**: Inspired to perform well by the ability to contribute to the success of a project or the organization
**Flexibility**: Inspired to perform well when granted the ability to set your own schedule and goals

**Education**
**Preferred**

Bachelor of Science in Mechanical Engineering or related field

**Experience**
**Preferred**

5+ years: Combination of related education/training and industry experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location