Customer Service Associate

2 weeks ago

Calgary, Canada Habitat for Humanity ReStore Full time

**Customer Service Associate**

**Calgary North ReStore**

**Type**:Full time (40 hours per week)
**Reports To**:Sales Manager, North Calgary ReStore

**Company Profile**:
The Habitat for Humanity ReStore sells new and gently used furniture, appliances, and building materials at 40-80% below regular retail prices. Products are donated by households and businesses in the community, and the proceeds from the sale of these products support Habitat for Humanity in southern Alberta. With revenues exceeding $6 million annually, the ReStores in Calgary and Medicine Hat address an important community need, support environmental responsibility, and together, make up one of the largest ReStore operations in Canada.

**Role**:
As the first point of contact with our customers, the Customer Service Associate is a critical part of the ReStore team. They demonstrate a positive attitude and consistently provide exceptional customer service to the ReStore customers.

The associate will work with customers, fellow-employees and volunteers and therefore will build and maintain strong relationships, in addition to be being an ambassador for the organization, representing Habitat for Humanity Southern Alberta in a professional manner.

**Key Responsibilities**:

- Support Store Management, co-workers, and volunteers in ensuring effective and efficient
- front-end operations.
- Help to create an inviting environment for customers by maintaining a clean and safe area and merchandising products as required.
- Frequently inspect products on the floor to ensure they are priced, clean, assembled and in a saleable condition.
- Assist customers with product load outs.
- Assist in ensuring the accurate and efficient processing of sale and exchange transactions.
- Assist and supports store volunteers and back-end operations as requested.
- Help to ensure that customers receive excellent service and maintain levels of satisfaction.
- Proactively resolve customer requests and concerns.
- Support a sense of team with other employees and volunteers.
- Ensure that all interactions with customers, employees and volunteers are respectful and polite.
- Adhere to all company policies and procedures.
- Follow all safety policies and procedures, react to actual or potential safety concerns and be actively engaged in safety meetings, audits and reviews of best practices.
- Assist with opening and closing duties as assigned.
- Complete product write offs on damaged or missing product.

**Skills & Qualifications**:

- Proven excellent customer service experience and skills.
- Proven communication, interpersonal, conflict resolution and problem-solving skills.
- Some customer service or sales experience/cashier experience desired.
- Demonstrated ability to complete a task with accuracy, proficiency and effectiveness.
- Capacity to work under pressure in a fast-paced environment.
- Ability to regularly adapt to changing needs of the organization.
- Able to work flexible hours.
- Knowledge of DIY (do it yourself) building projects and materials is considered an asset.

**Physical Requirements**:

- Capable of lifting 50 lbs.
- Ability to spend the majority of the day standing or moving around the store.

**Application Deadline: May 19,2025**

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Application deadline: 2025-05-19

  • Entry Level Associate

    6 days ago

    Calgary, Canada Customer Acquisition Firm Full time

    Our company's mission is to create a work environment that makes a significant change through every single customer interaction we encounter. We have teamed up with one of the leading communications brands in the nation to bring telecommunications services directly to residential consumers. As we continue to rapidly expand our outreach efforts and customer...

  • Pt Sales Associate

    1 week ago

    Calgary, Canada Mackage - PT Sales Associate Full time

    **About MACKAGE** Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and...

  • Customer Service Associate

    2 weeks ago

    Calgary, Alberta, Canada Value Village Full time

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Associate

    2 days ago

    Calgary, Alberta, Canada Savers Value Village Full time

    DescriptionJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    17 hours ago

    Calgary, Alberta, Canada Value Village Full time

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Cashier/customer Service Associate

    1 day ago

    Calgary, Canada Fresh Healthy Café, Edmonton Full time

    **Job Overview**: As a Cashier/Customer Service Associate at our health food restaurant, you will be the friendly face of our establishment, providing excellent service while handling transactions and ensuring a smooth dining experience. Your role is essential in creating a welcoming atmosphere and helping customers make healthy, informed food...

  • Customer Service Associate

    1 week ago

    Calgary, Canada WHSmith North America Full time

    Join our **Field Team**and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The **Customer Service Associate**provides an exceptional customer experience and assists with general upkeep of the store. **Benefits**: - Medical, Dental, and Vision Insurance - Employer-Paid...

  • Customer Service Associate

    4 days ago

    Calgary, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Associate

    4 days ago

    Calgary, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service

    5 days ago

    Calgary, Canada Walmart Full time

    A leading retail company is seeking a Consumables Associate in Calgary, Alberta. In this customer service role, you will greet customers, assist with product promotions, and ensure the salesfloor is well-stocked and presented. The position pays a minimum of $16.15 per hour, with rates based on experience. The role requires candidates to be at least 16 years...