Client Relationship Manager

1 week ago

Toronto, Canada Marcatus QED Full time

**Company: Marcatus QED**
**Location: Toronto Head Office (Liberty Village)**

**About Marcatus QED**
Marcatus QED is an award-winning agribusiness leading the charge in sustainable and regenerative agriculture. We are deeply committed to the United Nations Sustainable Development Goals, working with the world's largest Consumer Packaged Goods (CPG) companies to deliver sustainable sourcing, responsible agriculture, and impactful education and training programs for rural smallholder farmers. Our mission also includes empowering female farmers and driving positive change within global food systems—from field to factory to fork.

Marcatus QED strives to make a measurable impact in advancing sustainability, quality, and community well-being in every aspect of our work. Join us as we continue to innovate, collaborate, and create positive change for both the planet and its people.

**Job Overview**

**Key Responsibilities**
- **Client Relationship Management**: Manage and strengthen relationships with existing clients, acting as a service-oriented partner who anticipates client needs and delivers exceptional value.
- **Sales & Negotiation**: Prepare, negotiate, and present offers and supply agreements, ensuring alignment with business goals and achieving sales forecasts.
- **Collaboration**: Work closely with cross-functional teams—including supply chain, finance, and quality control—to communicate client needs, track customer activities, and ensure successful project execution.
- **Strategic Growth**: Collaborate with leadership to develop strategies, track progress, and achieve growth targets while contributing to the company’s overall success.
- **Client & Industry Engagement**: Build and maintain strong relationships with customers, industry influencers, and strategic partners in the agri-food sector.
- **Sales Coordination**: Oversee and coordinate sales activities across internal teams to ensure alignment with client needs and expectations.
- **Problem Resolution**: Act as the primary point of contact to resolve client issues while protecting the company’s interests and ensuring a positive experience.
- **Reporting & Analysis**: Report on sales activities, opportunities, and challenges, providing insights and recommendations to improve performance and identify new business opportunities.

**Qualifications**
- **Education**: Bachelor's degree in Business, Commerce, or Food Science (preferred).
- **Experience**: 2-4 years of experience in sales, account management, or brand management, with a focus on CPG or a related industry.
- **Industry Expertise**: At least 2 years of experience within the Consumer Packaged Goods (CPG) sector or a relevant industry, with a deep understanding of the agri-food sector.
- **Technical Skills**: Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to lead cross-functional and multicultural teams.
- **Project Management**: Strong project management, problem-solving, and strategic planning skills. Ability to manage multiple projects and meet deadlines.
- **Attitude**: Entrepreneurial mindset, with a curious and proactive approach to driving results and executing sales strategies.
- **Travel**: Willingness to travel occasionally, including overnight trips and international travel (such as to the USA).

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