Client Relationship Manager

_**TITLE: Client Relationship Manager**_
- **REPORTS TO: Head of Sales, Marketing & Account Management**_
- **TYPE: Full-time**_
- **LOCATION: Toronto (Hybrid)**_

**COMPANY OVERVIEW**

For over 20 years, Envision has been at the forefront of innovative thinking and ground-breaking ideas by integrating design, delivery and technology solutions for many of the best-known brands. Our unique service offering enables us to seamlessly integrate design and technology into built concepts that enhance the way people connect and interact with their environment, creating memorable user interactions and experiences.

As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.

**SUMMARY OF POSITION**

**ROLE & RESPONSIBILITIES**
- Research prospective accounts in target markets
- Pursue leads and prospective accounts to generate net new business
- Develop and maintain strong long-term relationships with our clients and be the primary point of contact for day-to-day client requests.
- Understand client business challenges, identify opportunities to grow revenue within each client account and proactively develop and communicate strategic account plans.
- Understand the client’s scope of work, collaborate, and communicate effectively to understand all aspects of the client’s requirement
- Ensure that our teams, not limited to Design and Project Management understand the full scope of work, consistently liaise throughout each phase of the project e.g., pricing, concept sign off and the transition from one department to another.
- Manage the sales pipeline and ensure that sales opportunities are properly qualified, prioritized, and closed in a timely manner.
- Lead the negotiation of complex commercial agreements related to new projects
- Operate with integrity, maintaining Envisions sterling reputation of solid design and exceptional product offering.
- Meet and exceed revenue/profit target KPIs for each client account.
- Implement internal process to measure customer satisfaction on each assigned client.
- Maintain internal ERP on a weekly basis with estimated revenue and cost of goods sold.
- Maintain CRM as required with revenue opportunities for each assigned client.
- Monitor market trends and competitor activities to identify opportunities for growth and improvement.
- Travel and attend client locations and any other project site as required.
- Any other duties assigned from time to time, in line with role competencies or skillset.
- Work collaboratively with project management to ensure efficient and effective project handover

**QUALIFICATIONS & SKILLS**
- 3-5 years of experience in a B2B sales or account management role
- Degree in Business administration, Marketing, or a relevant field is preferred
- Excellent written and verbal communication and interpersonal skills.
- Drive and initiative to take on projects and independently steer them towards completion.
- Proven sales experience of meeting and exceeding sales targets.
- Experience with professional written communication, contract negotiation, and pricing.
- Experience developing and implementing successful sales strategies and processes.
- Ability to work in a fast-paced, dynamic environment.
- Ability to manage multiple projects and tasks and prioritize and time manage accordingly.
- Strong business acumen, and attention to detail.
- Team player mentality with ability to build relationships with clients and team members.

**WHAT WE OFFER**
- Competitive compensation
- RRSP match
- Participation in the annual performance bonus program
- Opportunity to be part of an award-winning team
- Access to professional development
- Excellent benefits program
- Hybrid remote/in office working arrangements
- Summer hours as per company policy
- Three weeks’ vacation upon start
- Personal days
- Collaborative team environment
- Monthly office lunches

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5A 3S5