Relationship Specialist

**Who We Are**:

- We fuel the entrepreneurial dream in our community_. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify dealers’ purchasing power so they can stock their dealership lot with vehicles their customers seek.

With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest.

**What We Offer**:
With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their career path with cross-team and cross-company development opportunities. We offer:

- Employee focused approach
- Competitive Salary
- Strong Bonus Opportunity
- Front Loaded Vacation, Personal, and Sick Paid Time Off
- RRSP w. Company Match
- Medical, Dental, and Vision Insurance with Health Savings Account and Flexible Spending Account options
- Holiday Pay
- Wellness Program
- Employee Assistance Program
- Disability, life, and AD&D Insurance
- Employee Stock Purchasing Program

**What We’re Looking For**:
AFC is seeking a relationship builder who enjoys and is energized by building relationships through meaningful interactions with both with current and prospective customers. The Relationship Specialist is instrumental in elevating customer relationships and attracting new business. The Relationship Specialist will grow AFC revenue by increasing the number of customers, expanding the diversification of the branch portfolio, and driving greater penetration of AFC’s financial products. Portfolio management, loss prevention, and risk management are core job functions. This person will have a strong understanding of portfolio management, risk, and new business development.

**Your Impact**:
As the Relationship Specialist you’ll:

- Spend approximately 30% of your time securing new business. The remaining 70% of time will be spent servicing customer portfolios.
- Grow the portfolio organically while providing an excellent customer experience.
- Promote AFC’s vision by leading prospecting, growth and robust development of the portfolio. The Relationship Specialist will also assist in promotional efforts to new and existing accounts and execution of product campaigns.
- Be proficient in utilizing AFC dealer reporting tools like Salesforce and Tableau to identify leads, growth opportunities, and risk issues.
- Develop relationships with internal stakeholders and external partners to provide strong lead generation for both groups.
- Understand industry, assigned geographic area, and individual dealer operations to be able to better forecast opportunities and challenges.
- Understand the operational needs of dealers and be able to provide solutions.
- Analyze data to determine best courses of action for business development opportunities and risk mitigation measures.
- Use critical thinking to assess business and risk situations and make decisions. The Relationship Specialist will have strong decision-making skills without direct oversight of management.
- Possess strong negotiation skills.
- Effectively promote other KAR businesses’ products and services to customers.
- Be responsible for all credit and contract functions, including small credit presentations and assisting with platinum deals.
- Utilize all available customer relationship management (CRM) tools and work queue task assignments to effectively service our customers while developing a more complete understanding of their needs. Review these tools for quality assurance and customer satisfaction.
- Onboard new customers and help find areas of opportunity and growth for their businesses.
- Manage and request temporary credit increases and line modifications for customers.
- Work across major functional areas such as Credit, Contracting, Collections, Training, and Operations teams to drive portfolio performance.
- Where necessary, the Relationship Specialist will cross train with Business Processing Associate to cover responsibilities as needed.
- Understand and operate within compliance of all applicable laws and codes for their assigned geographic area.
- Perform other duties, as assigned.

**Background Qualifications**:

- Three (3) or more years relevant experience required.
- Experience with Microsoft Word and Excel and CRM familiarity preferred.
- A valid driver’s license is required.

**Working With The Best**:
AFC is proud to be a subsidiary of KAR Global. AFC’s core business complements the other business units within the KAR Global group