Operations Officer Ii

1 week ago

Mississauga, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, and private client.

Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.

Contract Dates: 6 months with potential to extend or convert
Pay Rate: $25.00 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. Positively contribute to the overall customer experience and loyalty index in each interaction. Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required. Create and/or recognize exceptional customer service through established programs. Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

Experience & Qualification Requirements:
MS office
Strong attention to detail and accuracy
Customer service/ relationship mgmt skills
Strong communication skills
Meeting SLA
Data entry

NICE TO HAVE:
Banking/Accounting experience
Real estate/ Law experience would be great

Personal Attributes:

- Strong organizational skills
- Excellent written and verbal communication skills
- Excellent time management skills

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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