Data and Reporting Analyst

**The Opportunity**

Manulife is looking for a Data and Reporting Analyst to support Operations teams by providing valuable insights through data visualization and analysis tools. You will bring to bear your technical expertise to drive business decisions and improve operational efficiency in a collaborative and inclusive environment. You will improve processes and performance while enabling our partners to uncover detailed information and high-level trends.

**Responsibilities**
- Design, develop, and maintain key business intelligence solutions, including dashboards and interactive reporting tools, using Power BI or other BI tools.
- Collaborate directly with business partners to translate their data needs into technical requirements, design, and implementation through compelling data visualizations.
- Lead initiatives to integrate new data sources and feeds into various databases as the business grows.
- Manage data processes, including upstream/downstream data management and linkages.
- Manage user access, report connections, and resolve issues by navigating management consoles or workspaces.

**How will you create impact?**

Reporting to the Business Intelligence Manager, Global Retail Operations, the Data and Reporting analyst plays a key part in supporting the success of Global Retail Operations, under the Global Wealth Asset Management (GWAM) Group.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What We Are Looking For**
- Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, or a related field with a focus on Business Intelligence. Equivalent experience will also be considered.
- At least 2+ years of hands-on experience with ETL methodologies, Power BI dataflow, datasets, deployment pipelines, and workspace management.
- Experienced in relational databases (MS SQL, Oracle) with a demonstrable understanding of data modelling and data model normalization.
- Experience in project management, specifically Agile methodology.
- Experience working with Azure Cloud Infrastructure (Azure Data Lake Storage, Azure Data Factory, Databricks, MS SQL Server).
- Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks.
- Understanding of design and development tools, SDLC methodologies, and techniques.
- Knowledge of investments and securities operations systems is an asset.

Soft Skills
- Proficient in interacting with collaborators across multiple functions and levels to understand business requirements.
- Excellent verbal and written communication and presentation skills.
- Ability to craft, document, and innovate processes.
- Excellent organizational skills.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$52,650.00 CAD - $87,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short