IT Technician

Company Description
**Our Mission**

Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

**Our Studio**

Ubisoft Toronto is one of the largest development studios within Ubisoft, employing talented developers from around the world. We create worlds and tell stories that grip you, inspire you and challenge you. Since opening in 2010, we have shipped innovative game projects on some of Ubisoft’s biggest brands: Assassin’s Creed, Far Cry, Watch Dogs, For Honor and Tom Clancy’s Splinter Cell.

Most recently, we launched Far Cry 6, the most ambitious Far Cry game to date, featuring the talented Giancarlo Esposito as Anton Castillo. Our studio has also led the development of the newest game in the Watch Dogs franchise - Watch Dogs: Legion (2020), a stand out for its tech and design work, play as anyone gameplay in an open world, and rich and detailed rendition of a future London. Starlink: Battle for Atlas (2018) was Ubisoft Toronto’s first new IP, using technology that seamlessly blended physical and digital gameplay. Splinter Cell Blacklist was the first title released by Ubisoft Toronto in 2013. We have an exciting roadmap of projects for the future and can’t wait to share more details.

Are you looking to work with enthusiastic experts who are tackling industry-changing challenges in entertainment and beyond? At Ubisoft Toronto, we are always striving to get better, be better and do better - embracing innovative ideas, exploring new technologies, and working together courageously and collaboratively.

Ubisoft Toronto Inc.
224 Wallace Avenue. M6H 1V7
Toronto, Ontario

Location of position: Toronto, Ontario

**Job Description**:
As the IT Technician at Ubisoft Toronto, you will provide support services on-site and remote to all departments within the Toronto & partnership studios and teams. You will be part of the IT team that will provide support services which include and are not limited to managing and ensuring continuity of all hardware and software, on-premises and cloud tools, and events on and off-site.

**The daily life of an IT Technician at Ubisoft Toronto**:

- Administer, support, and troubleshoot studio hardware (desktop, laptop, monitor, printer, etc), software and network operating systems;
- Provide support for on-site and remote employees;
- Collaborate with experienced World-Wide IT teams for knowledge sharing and personal skills development;
- Perform and manage shipping of hardware as required by the business;
- Create and Manage users, computer accounts and their access to network resources in Active Directory;
- Deploy Microsoft operating systems and packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools;
- Install PC hardware components such as graphics cards, RAM, SSDs, and hard drives as part of the PC deployment process;
- Manage, maintain, and upgrade servers as required by production needs;
- Configure and support multimedia equipment in conference rooms with video conferencing and stage systems (ex. sound and lighting consoles, video capture, streaming);
- Maintain current and accurate inventory of hardware, software, and technology resources;
- Organize and plan IT storage space and work area;
- Monitor and maintain technology systems for maximum user support;
- Train the team and make recommendations on existing technologies;
- Research and make recommendations for purchasing technology resources;
- Support the teams during relocations and various events (training, marketing, etc.);
- Liaise with external suppliers on equipment repairs;
- Update the knowledge base with newly diagnosed problems and configuration procedures;
- Coordinate with UBISOFT Global Network Services (GNS) for 24/7 IT business continuity.

**Qualifications**:
**What it takes to make it**:

- Experience in supporting user populations of 50 - 200+;
- In-depth technical experience with PCs, Laptops and Servers;
- Knowledge of an automated deployment system, MEM/SCCM, AD, OSD, etc.;
- Excellent knowledge of Windows 10/11 and Microsoft Office365 Suite;
- Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and GPU boards;
- Knowledge of different types of network equipment (switches, routers, network configurations);
- Knowledge of support software and remote access systems (VP