IT Support Technician
9 hours ago
Key Responsibilities:
- Provide front-line technical support for hardware, software, and network-related issues.
- Respond to and resolve support tickets in a timely manner, ensuring mínimal disruption to daily operations.
- Assist with the setup, configuration, and maintenance of hardware and software for end users.
- Maintain and monitor IT equipment and infrastructure, including servers, workstations, and network devices.
- Document troubleshooting steps, solutions, and common issues in a knowledge base for future reference.
- Collaborate with other IT staff to implement improvements and upgrades to the organization's IT systems.
- Assist with other IT-related projects and tasks as needed.
Qualifications:
- Proven experience in an IT support or help desk role, ideally 1-3 years.
- Strong knowledge of operating systems and basic networking concepts.
- Experience with troubleshooting hardware, software, and peripheral devices.
- Familiarity with common IT support tools and ticketing systems.
- Ability to communicate complex technical information to non-technical users in an understandable way.
- Strong problem-solving skills with a customer-focused attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Specialist) are a plus but not required.
Pay: $48,000.00-$65,000.00 per year
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Morning shift
**Education**:
- Bachelor's Degree (required)
**Experience**:
- IT support: 2 years (preferred)
**Language**:
- English (required)
Licence/Certification:
- driver's license (required)
Work Location: In person
Application deadline: 2025-02-28
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