Order Management Team Lead

Scarborough, Ontario, Canada
|
req1332

- Posted on: 8/12/2025

Order Management Team Lead

On-site | Full time | Mid-level (3+ years)

**About us**

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

**Scope**

As the Order Management Team Lead at Trench Canada Coils, you will lead a high-performing team responsible for executing customer orders for complex, custom-engineered high-voltage equipment. In addition to team leadership, you will act as Project Manager for large and technically demanding orders, driving cross-functional alignment and accountability to meet delivery, quality, and financial targets.
This role requires someone who is action-oriented, able to make decisions quickly, and skilled at mobilizing manufacturing, engineering, logistics, and procurement to deliver results. You will play a key role in coordinating revenue forecasting efforts and ensuring that the team pushes orders to completion to achieve monthly revenue targets.

Your Tasks:

- Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle (from handover to delivery).
- Act as Project Manager for large and complex customer orders, driving execution across manufacturing and other functions to meet technical, delivery, and commercial objectives.
- Coordinate monthly revenue forecasting and proactively drive the team and stakeholders to achieve revenue targets.
- Own and monitor the order pipeline; push resolution of blockers and escalate risks as needed.
- Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.
- Align with internal stakeholders (Planning, Engineering, Production, Logistics, Finance) to ensure proactive risk mitigation and issue resolution.
- Conduct regular operational and project reviews with the team and key functions.
- Track KPIs including order cycle times, backlog conversion, on-time delivery, and revenue realization.
- Lead and support continuous improvement initiatives in tools, process, and team performance.
- Act as escalation point for internal and external issues related to order execution or customer expectations.

**Requirements**:

- 5+ years of experience in Order Management, Project Management, or Operations within a custom manufacturing or industrial environment.
- Proven track record leading teams or managing complex technical projects across multiple departments.
- Strong knowledge of SAP SD and experience managing customer orders in ERP systems.
- Working understanding of Incoterms, export controls, and commercial contract execution.
- High sense of urgency and ownership; capable of taking the lead, making decisions, and moving actions forward under pressure.
- Skilled at building relationships and influencing across functions to get results.
- Excellent organizational and communication skills; ability to manage priorities and deadlines.
- Advanced skills in Microsoft Excel, Word, PowerPoint; experience with revenue dashboards or tracking tools is an asset.
- Bilingual in English and another language (e.g., French, Spanish, Portuguese) is an advantage.
- Experience in the utility, OEM, or high-voltage manufacturing sectors is highly valued.

We offer:

- The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
- You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
- Support from experienced professionals in handling the latest measurement technology

**Our Commitment