Product Support Specialist

2 weeks ago

Nisku, Canada Applied Industrial Technologies Full time

Applied Industrial Technologies is an extensive network of facilities located throughout Canada helping customers in managing their industrial critical assets. We are currently seeking a qualified and motivated individual to fill the position of** Product Support Specialist - Fluid Conveyance** for the Ontario market.

**Key responsibilities**:

- Driving fluid conveyance sales growth across the province in OEM and Industrial markets by creating value for our customers
- Support duties include, but may not be limited to the following:

- Providing product identification, product interchanges and crossovers
- Providing technical support to other CSR’s, TSR’s and Applied personnel as required
- Guidance on preferred products and vendors
- Provide assistance to Strategic Accounts Group on RFQ opportunities as required
- Assisting with sourcing difficult to find products, and helping improve lead times
- Providing informal product training - e.g. lunch & learn sessions
- Providing guidance on market sell pricing recommendations
- Participate in storeroom surveys and mechanical equipment surveys as required
- Review sales data to make recommendations to align future sales with preferred vendors
- Assist in negotiating Chargeback support with preferred and key vendors
- Trouble Shoot - including but not limited to product Improvements/Change Outs
- Participate and cooperate with branch and corporate initiatives and policies such as:

- Health, Safety & Environment (HSE)
- Quality Management System
- Company policies and procedures
- Maintain up to date knowledge of company’s product and service offerings
- Maintain and encourage respectful and diplomatic relationships across the company
- Attend meetings as required
- Take personal responsibility for maintaining training requirements and professional development
- Maintain high regard for safety and housekeeping
- Perform other duties as assigned by the General Manager and/or Regional Manager
- Significant fluid conveyance product experience
- Post secondary education in a mechanical discipline or business, but not mandatory
- Maintain high level of knowledge and training on
- General business principles
- Company product & service offering
- Vendors & customers
- Company ERP system - SAP
- Conduct all dealings in a professional and respectful manner as outlined in the company Code of Ethics
- Strong mechanical aptitude
- Customer service commitment
- Solid communication skills - both oral and written
- Organizational skills
- Ability to multi task with different customers, vendors and deadlines
- Able to work in a team environment and utilize all available resources
- Strong computer skills in - Microsoft Outlook, Word, Excel, etc.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

- Competitive compensation and bonus opportunities
- Health, vision, and dental coverage, RRSP w/ company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement and opportunities for development
- Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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