SAP Support Analyst

**About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).** Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. **Job Summary** This role is tasked with providing daily support, troubleshooting, and ensuring the seamless operation of our SAP system. The SAP Support Analyst assists in resolving issues related to SAP and will participate in the upgrade to SAP S/4 HANA. This role is key to keeping systems performing well, improving the user experience, and supporting efficient business operations and documentation. **Duties and Responsibilities** - Act as a first point of contact for end-users. - Manage and prioritize support tickets, ensuring timely resolution of all issues. - Collaborate with cross-functional teams and business stakeholders - Perform master data management and ensure data integrity through regular audits - Support integration between SAP and external systems (e.g. IntuiFlow, PLM, and legacy platforms) via APIs and SQL-based interfaces. - Maintain up-to-date user documentation and standard operating procedures for SAP processes and support workflows. - Provide training and guidance to end-users. - Partner with global IT teams, including counterparts in Taiwan and the U.S. **Job Requirements** - Bachelor's degree in Information Technology, Computer Science, or a related field. - This is an **intermediate level role** requiring 3 to 5 years of experience as an SAP Support Analyst. - Experience with 1 or 2 full lifecycle SAP implementation or support projects. - Extensive knowledge of ABAP programming. - Good functional knowledge in other SAP modules. - Strong troubleshooting and problem-solving capabilities and a good understanding of business processes. - Excellent communication and interpersonal skills - Ability to work independently or as part of a team in a collaborative environment. **Preferred Skills** - Experience with SAP ECC 6 or SAP HANA or other SAP Platforms. - Experience working in a manufacturing environment with multi-parts BOMs. - Understanding of product lifecycle management. - SAP certification(s) is a plus **Work Location**:In-office environment that is currently 3 days per week **City**:Surrey **Type**:full-time, Permanent **Salary**:70,500 - 90,000 CAD This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors. **Why work for us?** We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1 - Employee & safety centric culture with the possibility of remote work - Flexible hours and scheduling available - Competitive total compensation along with generous vacation allowances - Three weeks of vacation - In-house & external training provided along with education support and opportunities for growth - Company funded annual personal development budget - Financial benefits & planning such as group RRSP & company match - Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental) - Travel insurance coverage and access to the Employee Assistance Program (EAP) - Wellness - onsite fitness center & company reimbursement for personal gym memberships - Internal Recognition & Service Awards - Employee Referral bonuses - Transit accessible with free onsite parking - Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities