Operations Process Lead

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min: $93,300.00 annually
Salary Max: $115,800.00 annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: Yes

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

**Position Overview**:
In this role, you will work as a team member of the Logistics team within the Application Support department to provide functional and technical internal consulting to support business unit processes and related information technologies, including our customer relationship and billing solutions modules. As part of the Application Support team within Information Systems (IS), you’ll offer support and leadership for project management, systems sustainment, and issue resolution.

**In this role, you will**:

- Develop an understanding of and provide support to Operations in:
- Support troubleshooting issues and provide end-user assistance to support business units.
- Analyze business requests and recommend options and solutions.
- Configure SAP PM (SAP EAM) module to deliver project results.
- Analyze business enhancement requests and develop solution options.
- Recommend new innovative technology solutions to support the objectives of our business units.
- Collaborate with other teams within IS and our Company to support our project initiatives and objectives.

**What it takes**:

- A bachelor’s degree or diploma of technology in computer science or a related business area from a recognized program.
- Advance knowledge of SAP EAM, especially the PM/CS modules. Integration with other SAP modules such as SAP SD, MM, ISU-DM is an asset.
- Demonstrated ability in SAP system configuration in SAP Plant Maintenance and Customer Service (PM/CS), Sales and Distribution (SD) modules, IS-U Device Management will be an asset.
- Experience with working and supporting Dispatch and Field Service Management (FSM) Applications is an asset.
- Demonstrated ability with working with Windows 2000 SQL server Query Analyzer or windows SQL server is an asset.
- SAP Certification in Logistics PM-CS or EAM or IS-U modules or several years consulting experience is highly desirable
- Knowledge of current and emerging solutions to the existing software and must be able to correctly recommend tools which will increase the value of the existing solution and be able to provide appropriate recommendation so that conflicts to the technology solutions are avoided.
- An excellent collaborator with solid communication skills who works well with others.
- A forward-thinker who is solutions-oriented and customer-centric when working with various groups.
- An analytical individual with a skill for developing effective and efficient processes.
- A deadline-driven mentality with the ability to juggle multiple projects at any given time.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

LI-Hybrid