Tech Support

1 week ago

Halifax, Canada epsilonsolutions Full time

Position: Tech Support - L-2

Location: Halifax (NS, Canada) - 100% ONSITE

Duration: 6+ Months

**Job Description**:
Key Responsibilities

*Provide IT expertise

*Ensure all technologies are running correctly

*Run remote/mobile sales

*Attend auction leadership meetings and provide advice and guidance

*Design/Oversee/Implement Innovative Technology Solutions

*Provide assistance to Field Engineering team

*Produce reports for Field Management

*Excellent Customer Service

Essential Knowledge, Experience & Qualifications

*Working experience in Series/AS400 support

*Working experience in wireless (Mobile, WiFi, WAP)

*Working experience in network

*Working experience in audio/visual

*Working experience in Project Management

*Experience communicating with stakeholders

Required:
*BS/BA degree in related discipline OR equivalent work experience

*3 years of working experience

*Working experience supporting end-user computing devices

*Working experience working with incident, problem, and change management,

*Working experience in an ITIL-based environment

*Working experience as a participant in a change management process

*Working experience of Microsoft Office products

*Technical certification.

*Willingness to travel up to 25%.

*Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment

*Excellent customer service skills required. The ability to meet SLAs and update customer with progress.

**Thanks**

**Veeri Kamboj**

**Cell: (408) 459-7210**

**Job Type**: Fixed term contract
Contract length: 06 months

**Salary**: $25,000.00-$30,000.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (preferred)

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