Customer Service Representative

6 days ago

Sparwood, Canada Joy Global (Canada) Ltd., a Komatsu Comp Full time

We are currently looking to add a **Customer Service Representative** on a 6-month contract with a possibility for extension, to our Sparwood, BC branch.

**Reports to**: Manager, Warehouse Operations

**Shift**: 5x2, Monday - Friday, 6-month contract with the possibility of extension

**Location**: Sparwood, BC

**Relocation**: This position does not offer relocation

**Responsibilities**:

- Provides first point of contact to customers and aids with all parts related inquiries
- Responsible to provide accurate quotes for mine sites and shop
- Receives, processes and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts
- Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery
- Processes returns and credits from the customers, both external and internal
- Coordinate with the AR group to resolve any past due invoices
- Enter and maintain data into Component Tracking System and generate various reports as needed
- Assists purchaser in locating and sourcing parts from outside vendors when required
- Be available to provide on-call after-hours duties, about once every four to six weeks
- Daily contact with Planning, Purchasing, and Maintenance departments from each mine site
- Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites
- Other Duties as assigned

**Qualifications**:

- 1 - 3 years of Customer Service experience
- High School Diploma Graduate
- Journeyman Parts tickets would be an asset
- Strong communication skills are a must have with the ability to interact with both internal and external customers
- Solid analytical, critical thinking skills and problem-solving skills
- Knowledge of SAP, Microsoft Office, and Outlook
- Ability to work in a fast-paced environment
- Up to 10% travel or as required

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

**Job Type**: Fixed term contract
Contract length: 6 months

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sparwood, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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