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Body Shop Appraiser/estimator

3 weeks ago

Ottawa, Canada Bytek Automobiles Inc Full time

Bytek Automobiles Inc. has an immediate opportunity for a Vehicle Appraiser to join their team in a well-established Collision Center, Reporting directly to the Collision Center Manager.

The appraiser is responsible for greeting customers, accurately and completely assessing the damage of vehicles, and documenting the needed repairs and parts replacement on the damage appraisal. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process maintaining high levels of customer satisfaction.

**DUTIES/RESPONSIBILITIES**
- Greet customers promptly, accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create an accurate estimate of repair.
- Review damage appraisals with technicians as appropriate to clearly explain needed repairs.
- Informs customers about the repair process, repair techniques, repair needs, and expected delivery date of repair.
- Build and maintain positive relationships with insurance companies.
- Keeps insurance adjusters, and customers informed regarding the status of the vehicle repair.
- Write and upload supplements and final estimates upon completion of repairs.
- Ensure the timely and appropriate management of Repair Orders.
- Inspects all completed repairs before delivering vehicle.
- Other duties as assigned.

**EXPERIENCE / SKILL REQUIREMENTS**
- Prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience.
- Excellent knowledge of Mitchell Connect and Audatex software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license with clean record.

**We Are Offering**:

- Company benefits
- Reasonable work schedule
- A fun work environment
- Stable hours and income with a well-known family run dealership group
- Continuous on-job training
- Ability for job growth within the dealership

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location