Warehouse Returns Clerk

**About us**:
Aquiform is the largest Canadian wholesale distributor to the pool and spa industry. Aquiform takes pride in its abilities in promoting and growing new and exciting pool and spa products. We aim to provide timely and efficient deliveries to an extensive customer base with the support of our experienced sales force who have deep roots in the industry.

**Position Overview**:
We are looking for a **Warehouse Returns Clerk** for a full-time permanent position on our growing team. In this role, you’ll receive, inspect, and process returned goods, ensuring inventory accuracy, supporting vendor warranty claims, and helping maintain high customer satisfaction.

This position is based in our **Burlington head office** and is integral to our commitment to delivering exceptional customer service and satisfaction.

**Schedule**:Monday to Friday, needs vary during busy season

**Key Responsibilities**:

- Receive, inspect, and process returned product in a timely manner
- Create and post return documents via Microsoft Navision
- Verify return documents (quantities, codes, conditions, reasons for return, etc.) and correct discrepancies when necessary
- Investigate returns discrepancies
- Create buy-back purchase orders for product that can be resold
- Process inventory transfers for damaged or defective goods
- Prepare and process defective inventory for warranty claims to be submitted to vendors
- Test and diagnose returned equipment, liaise with vendors, and prepare items for restock or replacement
- Support PSC customer service with missing part requests, sourcing from vendors or internal stock
- Re-box, repair, source missing parts so product can be resold
- Ensure returns area is organized and clean
- Issue refunds to customers
- Assist other warehouse departments or complete miscellaneous tasks depending on business needs
- Monitor returns inbox and hand inquiries in a timely manner

**Key Qualifications**:
**Experience**:

- Highschool diploma or equivalent required.
- 1-2 years warehouse/returns experience.
- Comfortable operating warehouse equipment or willing to be certified.
- Strong attention to detail and organizational skills, ensuring an accurate and well-maintained returns area.
- Experience with ERP systems such as NAV is considered an asset.
- Experience issuing refunds via online payment processors (Cybersource, PayPal, etc.) considered a nice to have.

**Skills & Attributes**:

- Ability to work independently and take initiative.
- Effective communicator and team player.
- Ability to multitask in a fast-paced environment.

**Physical Requirements**:

- Ability to lift up to 50 lbs.
- Comfortable working at heights up to 50 ft.

**Additional Requirements**:

- A passion for pools, spas, and outdoor living.
- Willingness to learn internal systems and adapt to new processes.
- Weekend shifts will be required during peak season.
- Willing to work overtime.

**Why join Aquiform?**

We are committed to supporting an equitable, diverse, and inclusive workforce by building work environments that are engaging, safe, healthy, and secure, while creating ‘family-like’ experiences.
- Aquiform is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Aquiform will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

**Experience**:

- warehouse: 1 year (required)

Work Location: In person