Reception and Cec Coordinator

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 4 (Gr8)

Job Title

Reception and CEC Coordinator

Department

Reception and CEC Team | Real Estate Licensing Education | UBC Sauder School of Business

Compensation Range

$4,739.00 - $5,102.00 CAD Monthly

Posting End Date

October 27, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

The Real Estate Division (RED) at UBC Sauder is a world recognized leader in the development and provision of regulatory/licensing, certification and credit educational programs for the real estate and accounting professions. Current and prospective clients include all levels of governmental and regulatory agencies in Alberta, British Columbia and Saskatchewan, and provincial, national and international professional bodies.

The Reception and Computerized Examination Centre (CEC) Coordinator provides the supervision and guidance needed to effectively run day to day operations at both Reception and at the Computerized Examination Centre, ensuring that all Reception and CEC functions are performed efficiently and securely, with a high attention to detail and customer service.

Organizational Status

Reports to the Associate Examinations Leader. Supervises, trains and distributes work to up to six full time employees and various temporary staff as and when needed. Participates in the performance evaluation of the employees. Liaises and collaborates effectively across various teams within the Real Estate Division, as well as with regulatory bodies across provinces to ensure consistency in processes while maintaining service excellence.

Work Performed- Oversees the administration and the workflow of the Division’s Reception and the Computerized Examination Centre.- Coordinates the workflow, establishes work schedules and priorities for the to ensure appropriate coverage. Coordinates and reassigns roles for the team for backup as needed.- Supervises Reception/CEC teams, develops and delivers training and onboarding for new employees. Participates in the hiring and performance evaluation.- Provides accurate and comprehensive program information, guidance and direction across all licensing and registration courses. Advises on course and exam eligibility requirements, providing specialized information, responding to complex inquiries and resolving problems for which no formal policy, procedure, or precedence exists.- Handles complex inquiries from students, invigilators and representatives of regulatory bodies including the BC Financial Services Authority, Saskatchewan Real Estate Commission and the Real Estate Council of Alberta, in accordance with the Real Estate Division and University policies, as well as appropriate sections of the various provincial regulatory acts and rules.- First point of contact for escalated student inquiries, supports the Reception/CEC team in diffusing complicated or sensitive situations.- Resolves complaints by performing duties such as investigating, taking corrective action, and referring as appropriate to Associate Examinations Leader.- Provides backup support for all processes related to the English Language Proficiency Requirement (ELPR) as and when required.- Coordinates preparation and submission of CEC Licensing exam results, Exam Admission Tickets and additional data to the BC Financial Services Authority and other external clients as necessary.- Coordinates the scheduling, delivery and pick up of accommodated examinations that take place at the UBC Centre for Accessibility office.- Ensures timely provision of post examination reviews and exam remarking requests.- Generates Broker’s Business Planning and Financial Management Licensing exams written at CEC as and when required.- Identifies processes and systems that require improvement, maps