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Client Experience Coordinator Lead Maternity Leave Contract

2 weeks ago

Vancouver, Canada Do Well Full time

**Client Experience Coordinator Lead - Maternity Leave Contract (Dec 2025-Aug 2026)**

At **Do Well Studio**, we believe that when you invest in your health, **you Say Yes Freely**—to life, to opportunity, to feeling your best.

We're a physiotherapy and massage therapy studio rooted in empathy, excellence, and joy. We're currently seeking a **Client Experience Coordinator Lead** for a **1-year maternity leave contract at our Main street location**, someone ready to take the reins of a well-run studio and lead with both heart and precision, with an opportunity to stay with the company after the contract ends.

If you're someone who thrives in a leadership role, loves a mix of behind-the-scenes operational work and direct client connection—and you’re excited about being part of a supportive, purpose-driven wellness space—this role was made for you.

**About the Role**

As the **Lead Client Experience Coordinator**, you’ll be the right hand to our offsite Client Experience Manager (CEM), ensuring the day-to-day operations of our studio run seamlessly. You'll be a go-to support for our Client Experience Coordinators (CECs), lead front-of-house operations, and help keep everything—from therapist schedules to insurance payments—on point.

This is a dynamic role that balances team leadership, administrative coordination, client care, and problem-solving, all in a wellness space that values thoughtfulness and trust.

**What You’ll Be Responsible For Team Leadership & Support**
- Lead, support, and guide the front-of-house CEC team day-to-day
- Monitor workflow and team performance, and help troubleshoot issues as they arise
- Foster a positive and accountable team culture
- Collaborate closely with the CEM to ensure consistent service delivery and high standards

**Client Experience**
- Ensure all client-facing interactions reflect our brand values of care and excellence
- Respond calmly and promptly to minor client disruptions

**Studio & Operations Oversight**
- Manage CEC scheduling, shift coverage, and coordination of new hires
- Oversee inventory, cleanliness, and studio upkeep
- Facilitate team meetings and maintain open communication across the studio

**Accounts Receivable & Admin**

With oversight and support from the CEM, you’ll lead the AR process:

- File and maintain remittance records
- Follow up on outstanding or delayed payments
- Escalate complex issues as needed

**Client Engagement & Reporting**
- Oversee new client tracking and follow-up systems
- Coordinate monthly unscheduled client reports and client retention efforts
- Manage clinical record requests, including invoicing and file distribution

**Who You Are**
- You have **1+ year in a customer service or client-facing role**, ideally with some team coordination or leadership experience
- You’re highly organized and thrive in a busy, multi-tasking environment
- You take initiative, spot inefficiencies, and like making things smoother for others
- You’re confident using digital systems (bonus if you're familiar with booking/accounting software)
- You’re an excellent communicator—clear, kind, and calm under pressure
- You’re passionate about health, wellness, and making people feel truly cared for

**What We Offer**
- A beautiful, calm, community-centered studio space in the heart of Vancouver
- A collaborative and caring team environment
- Full training and support as you transition into the role
- Opportunity to lead and personally grow within a respected, values-driven business
- A role that blends leadership, administration, client experience, and wellness

**Do Well.** Always empathy. Committed to excellence. Stay accountable. Lead with joy.

Let’s do meaningful work together.

**Job Types**: Full-time

Pay: From $21.00 per hour

Work Location: In person

Pay: $21.00 per hour

Expected hours: 36 - 39 per week

**Benefits**:

- Wellness program

**Experience**:

- Operations management: 1 year (required)

Work Location: In person

Application deadline: 2025-06-14
Expected start date: 2025-12-05