Manager, Responsive Maintenance and Repair

**Highlights of the job**:
We have an exciting opportunity for a full-time permanent Responsive Maintenance & Repair Manager to join our Water Services, Wastewater Collection (WWC) team at the Aurum site in Edmonton, AB.

As the Responsive Maintenance & Repair Manager you are accountable for the execution of asset repairs and maintenance for wastewater and storm water infrastructure (as deep as 4 ft. and/or that does not require shoring such as man-hole and catch basin repairs), customer-initiated appointment based maintenance on customer property the maintenance and inspection of all Storm Water Management Facilities and supporting System Operations’ response to emergent and emergency situations as required.

**What you’d be responsible for**:
In the Responsive Maintenance & Repair Manager role Repair you are accountable to Senior Manager, WWC Maintenance and operate within the context and prescribed limits established by Director, WWC. Key accountabilities will include, but are not limited to:

- _Planning_
- Participate in the development of Operational Plan for the Unit and the identification of objectives and priorities (annual work plan) for the upcoming year.
- Anticipate challenges and obstacles to delivering the annual work plan.
- Identify the necessary budget, resources, and staff required to deliver the annual work plan
- _Operational Excellence_
- Ensure adherence to processes, procedures and standards.
- Identify and implement process changes to ensure effective, efficient service delivery.
- _Execution_
- Execute the annual objectives and priorities (annual work plan).
- Remove roadblocks and address issues / problems / concerns related to ensure annual targets can be met.
- Respond to shifts in priorities as required.
- Ensure that work is completely safely and efficiently
- _Talent_
- Create capable, committed, and high-performing team(s).
- Set appropriate performance objectives for each employee.
- Hold employees accountable for achieving results and demonstrating required behaviors.
- _Relationships_
- Collaborate cross functionally to resolve issues.
- Consult with customers or stakeholders to create understanding and resolve issues or concerns
- _Collaboration_
- Work cooperatively with other managers in balance of resources (budgets, labour, fleet, tools and equipment) to achieve overall success within the business unit.
- Collaborate with colleagues to resolve issues or concerns.
- Provide (technical) insights and expertise to support decision-making.
- _Safety and Environment_
- Develop a zero injury work culture by demonstrating accountability for safety and proactively managing safety performance through leading indicators.
- Ensure staff are competent to perform assigned work and that workplace hazards are controlled.
- Ensure timely follow-up on incidents and near misses and the implementation of corrective actions.
- Adhere to all applicable environmental regulations and internal performance targets for reporting, operations and continuous improvement.
- Support long term planning initiatives through environmental monitoring programs.
- Ensure continued registration to the ISO 14001:2015 Environmental Management System Standard
- _Responsive Maintenance and Repair_
- Lead the team that undertakes planned maintenance on on-premise assets (e.g., clear blockages), executing asset repairs (e.g., man-hole and catch-basin repairs, SWMF repairs) and maintenance activities (e.g., algae and aquatic weed control and invasive species).
- Prioritize incoming work to minimize overall risk while meeting performance targets, operating & capital budgets and customer commitments.
- Develop, implement and review processes and procedures to ensure compliance to policies, standards, regulatory requirements and to mitigate risks.
- Management and oversight of customer claims investigation pertaining to claims related to WWC maintenance activities
- Develop and foster relationships within the City of Edmonton departments where touch points exist on program development to ensure customer satisfaction and regulatory requirements.
- Provide input and direction on new technology or process implementation

**What’s required to be successful**:
Qualifications, experience and behaviours you possess are:

- Completion of a post-secondary Diploma or Bachelor’s Degree in Engineering (or related field) from a recognized educational institute.
- _ Equivalent experience leading operational teams in a utility environment may also be considered._
- Experience that includes:

- 5+ years in a management/supervisory role.
- 3+ years in or with project management
- Working with applicable computer software’s (IVARA, Geofit, Oracle and MS Office Suite).
- _ 5+ years of directly related experience in a utility environment with a focus on water distribution, wastewater collection and distribution and/or stormwater management, is considered a strong asset._
- Strong knowledge and understanding of applicable Occu