Field Service Technician

3 days ago

Red Deer, Canada Zone 3 Business Solutions Inc. Full time

Zone 3 Business Solutions Inc (Zone 3) is looking for an experienced, motivated **Field Service Technician** focused on providing exemplary customer service. Living in (or close to) south Edmonton will be of benefit as your duties will focus on areas in and around the Capital and north of Red Deer. You will work out of our **Red Deer** office and have access to the rest of the team in Calgary, Lethbridge and Medicine Hat. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Zone 3 is an Alberta-based office equipment dealer focused on providing the highest levels of customer service and satisfaction.

**Duties include**:

- Provide service and customer support during field visits or dispatches;
- Manage all on-site installation, repair, maintenance and test tasks;
- Diagnose errors or technical problems and determine proper solutions;
- Comprehend customer requirements and make appropriate recommendations;
- Maintain training on current equipment;
- Document processesincluding timely and detailed service reports;
- Operate vehicle in a safe manner and use field automation systems;
- Follow and support policies and procedures set forth by Zone 3;
- Build and maintain positive/effective relationships with customers and team members;
- Liaise with sales and administrative staff;
- Warehouse duties, including inventory, delivery, shipping & receiving; and
- Other relevant duties and projects as assigned by Management.

**Position Requirements**:
*
- Ability to troubleshoot, test, repair and service technical equipment;
- A strong mechanical & electrical aptitude, with proven Field Service experience;
- Strong interpersonal and communication skills;
- Ability to work under pressure and handle customer complaints in a positive & proactive manner;
- Own vehicle and a good driving record a must;
- A+ Certification an asset; and
- Familiarity with MS Office.

**About Zone 3 Business Solutions**:

- We are an Alberta owned and operated company that specializes in the sale and service of office equipment as an integrated part of everyday business solutions.
- With offices in Calgary, Red Deer, Lethbridge and Medicine Hat, our broad base of service covers areas throughout Alberta.
- Our passionate team of motivated and knowledgeable professionals now combines over a century of experience in the office equipment industry.

**The benefits of working with Zone 3 Business Solutions**:

- You will receive full in-house training.
- You have access to a full benefits package.
- You will be working weekday office hours - no weekends or evenings.
- You will have challenging and rewarding work as part of a fun team that is passionate about solving our customers’ problems.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Language**:

- English (required)

Licence/Certification:

- Class G Licence (required)

Work Location: Hybrid remote in Red Deer, AB T4P 3R3

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