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Field Service Technician

2 weeks ago

Red Deer, Canada Red Deer Bottling Co. Ltd. Full time

**ROLE SUMMARY AND KEY RESPONSIBILITIES**

Reporting to the General Manager, a Field Service Technician is responsible for the installation, maintenance, repair and mechanical service of Cold Drink Equipment throughout our territory of central Alberta.

The Field Service Technician performs scheduled service calls along with efficiently distributing reactive calls amongst team members, as well as, professionally and proactively coordinating with both end customer and Coca-Cola counterparts.
- **Safety First**:Follow all safety protocols and adhere to company policies and local regulations while performing duties.  Safe and defensive driving as critical.
- **Teamwork**:Work together with the Field Service team, ensuring the achievement of KPIs and a strong team dynamic.
- **Team and Customer Coordination Support**:Supporting schedule coordination across the team to ensure fair and efficient distribution of service calls.
- **Field Service Team Performance**: You will be an active team member, supporting service tickets, installations, and cold drink equipment maneuvers. Proactively identify opportunities to improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices.
- **Technology and Data Management**: Maintaining data in our systems is critical to operations. You will be responsible for maintaining service data and your tablet.
- **Physical Requirements**: Must be capable of lifting up to 75lbs in a safe manner as directed by Management and WCB requirements. This role often involves heavy lifting, bending, and standing for extended periods, so physical fitness and stamina are essential.

**IMPORTANT DETAILS**

**Qualifications**
- Experience in construction and HVAC, Plumbing and Electro/Mechanical repair are assets
- Experience in Beverage Equipment Service and/or Appliance Repair is preferred
- Problem solving and diagnostic skills
- Strong communications skills
- Comfortable navigating Microsoft Office Suite (Outlook, SharePoint, Excel etc.) and basic computer skills
- Experience with managing competing priorities

**Requirements**:

- Ability to consistently bend, kneel and safely life up to 75lbs
- Valid drivers license (Driver’s Abstract will be required) and reliable transportation
- Steel Toe Boots
- Basic Hand Tools

**Regular Hours**
- 7:30 - 4:30 PM
- On Call Rotation (once deemed competent)
- Overtime opportunities

**Perks**
- **Wage is commensurate with experience**:

- **Paid Training**:

- **Opportunities for performance pay and overtime**:

- **Very competitive benefits coverage**:

- **Use of company vehicle for work purposes**:

- **Home every night**:

- **Respectful and flexible work environment** - we are a small family owned and operated business. We put people first.

**WHY RED DEER BOTTLING?**

Red Deer Bottling is a locally owned and operated family business. We've being doing it a while, since 1911, and we think we have something pretty special. We pride ourselves on being a fixture in the central Alberta community, and creating a family environment at work. We work hard because we care about what we do, and we take care of each other because we care about each other.

There is room to grow at RDB. Many of our team members have worked through various roles and have been with the team for years, and in some cases over four decades.

Our mission is to quench the thirst of Central Alberta while growing along side the communities we serve.

We are committed to providing refreshing experiences, supporting local, and making Coca-Cola products the beverage of choice throughout Central Alberta.

**Job Types**: Full-time, Permanent

Pay: $18.00-$26.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime

Application question(s):

- Why are you interested in this role?

**Experience**:

- related: 2 years (required)

Work Location: In person