Customer Care Agent

3 days ago

Remote, Canada Paladin Technologies Full time

Customer Care Agents are responsible for processing and invoicing completed service work requests, performing account setup and maintenance for customer accounts, service billing, and supporting other administrative functions.

**This is a remote (work from home) position for Canadian residents only. Bilingual (English/French) required. Filling 9am to 5.30pm EST shift**

**RESPONSIBILITIES**:

- Creation and updating of accounts
- Process customer orders and sales contracts
- Prepare billing and invoicing
- Invoice adjustments, inquiries, and follow-ups
- Administrative support
- Other related tasks/projects as required

**QUALIFICATIONS**:

- Proficient in both English and French (written and verbal)
- High School diploma or equivalent required
- Experience in administrative support and/or billing support is an asset
- Superior customer service capabilities
- Strong organizational and communications skills (written and verbal)
- Strong typing skills
- Self starter who can work independently
- Ability to prioritize departmental functions to meet due dates and deadlines

**Pay**:$40,000 - $50,000 DOE

**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

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