Front Desk Agent

2 weeks ago


Drayton Valley, Canada Holloway Lodging Limited Full time

or equivalent experience

**Work setting**:

- Hotel, motel, resort
- Rural area

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
- Involves supporting green economy sectors

**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

**Long term benefits**:

- Life insurance

**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance



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