Operations Manager, Emergency First Response Team

OPERATIONS MANAGER, EMERGENCY FIRST RESPONSE TEAMS

Reference #: 2025-22

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Operations Manager, Emergency First Response Teams

Department/Section

Paramedic Operations

Employment Status

Permanent Full Time

Targeted Salary Range

$115,731.20-$137,430.80

Work Mode

Hybrid (2 Days Per Week)

Location

Sudbury, Ontario

Hours of Work

37.5 hours/week

Posting Open Date

Thursday February 20, 2025

Posting Close Date

Sunday March 9, 2025

Uplifting Your Career at Ornge

The Operations Manager, Emergency First Response Teams is responsible for all daily operations of the emergency first response teams. Ensures operational efficiency and high-quality patient care and supports the development and implementation of the Community Emergency First Response Program. Oversees the coordination and direction of all operational activities, ensuring the delivery of culturally competent care, especially to the predominantly First Nations population served. Monitors performance metrics and implements strategies to improve service delivery and response times.

Key Accountabilities:

- Lead department strategy development and implementation specific to Northern Emergency First Response Program in conjunction with the Director and Ornge Leadership Team.
- Enhances Emergency First Response Team’s innovation and healthcare accessibility.
- Analyzes infrastructure needs to support long term departmental growth, define program objectives, KPIs and effectiveness through best practice and metrics/reporting.
- Monitors progress towards strategic objectives, addressing barriers to implementation.
- Explore and integrate technological advancements, such as telemedicine, to enhance service delivery.
- Leads Emergency First Response Team Programs, adhering to legal and regulatory standards in addition to the broader organizational strategic plan.
- Provides leadership and advice on health system matters related to patient safety and quality improvement.
- Develops policies and standards in response to legislative changes and healthcare delivery advancements.
- Manages records to ensure confidentiality and compliance and oversees educational initiatives for community emergency preparedness.
- Advocates for culturally safe practices in all aspects of Emergency First Response Services.
- Incorporates data analytics into service improvement strategies to enhance operational efficiency and patient outcomes.
- Fosters interdepartmental collaborations to streamline operations and share best practices.
- Leads an organizational culture of respect, adherence to the code of conduct, and high performance.
- Implements workforce development strategies in collaboration with Community Coordinators and EFRT Manager, Training and Education to mitigate staffing shortages and improve retention.
- Encourages a work environment valuing cultural competence and mental health literacy.
- Sets performance expectations and engages in coaching and succession planning for direct reports.
- Facilitates cultural safety training to ensure the delivery of respectful and informed care.
- Upholds and promotes the professional image of the Emergency First Response Team within the community.
- Ensures the Ornge wellness program is highlighted for the Emergency First Response Team to address occupational stress and burnout.
- Develops and maintains a diversity and inclusion program to ensure the workforce represents the community it serves.
- Assists with managing the Emergency First Response Team budget in collaboration with Director, Emergency First Response Team, and Ornge Finance team, ensuring strategic alignment with funding sources.
- Plans for capital equipment lifecycle, ensuring the procurement of quality and reliable resources.
- Helps to implements financial controls to monitor and address budget variances and optimize costs.
- Evaluates new medical technologies for potential budget and service delivery impacts.
- Engage in risk management activities to anticipate and mitigate financial risks to the department.

Qualifications:

- Post secondary education in Emergency Services, Project/Program Management, Paramedicine, or equivalent experience as it relates to the Emergency First Response role.
- A minimum of 5+ years of Paramedic Deputy Chief or similar Emergency Services management-level experience.
- Experience working in First Nations communities with understanding and respect for the cultural environment.
- Must have experience within Emergency Se