Billing and Shipping Associate

6 days ago


Burnaby, Canada UPHEALTH Full time

UPHEALTH, a prominent provider of personal care products and medications prescribed by Canadian licensed practitioners, is seeking a dedicated Billing & Shipping Associate to join our team. In this role, you will be responsible for managing billing processes and ensuring timely and accurate shipping of orders to our valued customers.

**Responsibilities**:

- Process billing transactions accurately and efficiently, ensuring adherence to company policies and procedures.
- Manage shipping logistics, including packaging, labeling, and arranging for timely delivery of customer orders.
- Provide exceptional customer service via telephone and messaging, addressing billing inquiries and resolving shipping-related issues.
- Collaborate with the Care Team to ensure seamless coordination between billing, shipping, and customer service departments.
- Maintain organized records of billing and shipping activities, ensuring data accuracy and completeness.

**Qualifications**:

- Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
- Detail-oriented mindset with a focus on accuracy in data entry and order processing.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using computer software for billing and shipping purposes.
- Previous experience in customer service, billing, or shipping roles preferred.
- Familiarity with retail operations, particularly in healthcare, is advantageous.

**Salary**: From $17.60 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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