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Business Centre Operations Leader

3 weeks ago

Quebec City, Canada Stantec Full time

Business Centre Operations Leader - Environmental Services - ( 220002RD )

**Description**

**Your Opportunity**

Reporting to the Regional Business Leader (RBL), the Business Centre Operations Leader (BCOL) is primarily responsible for operational excellence for the Business Center (BC) - achieving financial (bottom line) and performance objectives.

Based in the Province of Quebec, the BCOL is responsible for attracting, growing, and retaining top talent, while ensuring efficient resource management that is responsive to available workloads. The BCOL will partner with the BC Practice Leaders (BCPLs) to ensure financial, talent and growth objectives are met.

**Your Key Responsibilities**
- Lead with the BCPLs, the Environmental Services BC in Quebec. Regular travel within Quebec is expected.
- Continuously improve and effectively manage all operational areas within the BC.
- Monitor forecasting, backlog, EVA, WIP, AFDA, DSO and utilization and addresses any issues.
- Lead the BC’s annual budgeting process in collaboration with the BCPLs.
- Identify underperformance against established targets and develop & implement improvement plans within the BC.
- Ensure efficient resource management that is responsive to available workloads.
- Oversee risk management practice related to office matters including employee relation issues.
- Achieve utilization rates and backlog targets, collaborate with other contributing BCs to drive up overall utilization.

People Leadership:

- Develop, attract, engage, and retain top talent in view of increasing engagement scores and decreasing voluntary turnover.
- Establish employee connectedness to leadership by interfacing frequently with employees.
- Partner with BCPLs by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans.
- Drive improvement of employee engagement by partnering with Human Resources to identify issues, prepare engagement action plans and follow through on plans.
- Responsible for recruiting talent to the BC through internal and external talent scans while ensuring appropriate staff mix with line of sight to current and future talent needs.
- Maintaining correct staffing levels based on current and future workloads.
- Responsible for the overall talent management lifecycle including career development, employee engagement, succession planning, coaching and mentoring, diversity and inclusion, and leadership development for the BC.
- Responsible for managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review (YEPR), rate review, and STIP/bonus -allocation for the BC.
- Ensure compliance with applicable employment legislation and Stantec’s people practices and policies by partnering with Risk Management and Human Resources.
- Direct reports include Supervisors/Team Leads and administrative staff.

Health and Safety:

- In collaboration with the BCPLs, ensure health and safety performance within the BC, including the monitoring of leading and lagging indicators.
- Ensure compliance with Stantec’s safety procedures and regulatory and legal requirements including the Health, Safety, Security, and Environment (HSSE) management system, follow up on COR audits (where applicable) and support the return-to-work program.

Provide broad leadership influence:

- Act as a thought partner and a source of counsel and advice for the BC.
- Proactively identify opportunities to reinforce and further develop Stantec’s high-performance culture with a focus on talent, productivity, and financial performance.
- Foster a success-oriented, accountable environment within the BC.
- Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.
- Support BCPLs through personal involvement in key client relationships, strategic project pursuits and major project leadership within the BC.
- Where appropriate, be a key member or lead account manager for major clients of the BC or business line.
- Support BCPLs in promoting collaboration with a focus on cross-selling to consistently win new work with clients within the region.
- Support BCPLs in providing information on BC related macroeconomic trends, market intelligence, competitor intelligence, market pricing and compensation rates, and compliance with local labor laws and regulations.

**Qualifications**

**Your Capabilities and Credentials**
- Possession of the following personal leadership qualities: integrity, creativity, patience, tenacity, and commitment.
- Entrepreneurial minded with a core understanding of business and the challenges of an engineering and environmental consulting services provider.
- Strong background working in Environmental Services.
- Team player with experience building, leading, and managing a team.
- Excellent verbal and written communications