Bilingual Customer Service/collections

**Empowering careers at ARJO**

**What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day
- Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging._

**Position**: Bilingual Collections Representative

**Location**: Mississauga, ON
**Job type**: Finance

**The impact you will have**

The Bilingual Collections Representative is responsible for handling the billing and collections for the company and for ensuring that the company receives accurate payment in a timely fashion. The representative responds to customer billing inquiries by providing information and updating accounts with appropriate transactions and notes. The position must maintain good relations with all external and internal customers.

As the **Bilingual Collections Representative**,you will be responsible for:

- Manage a portfolio of accounts and contact customers whose accounts are past due
- Answer internal and external customer inquiries related to collection efforts on a timely basis by sending appropriate invoices and statement of accounts to customer
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Update the Finance Manager weekly on the status of delinquent accounts
- Coordinate with Sales Reps, Service Reps, CSG and TSG group for any issues regarding customers in relation to payment of invoices
- Coordinate with Accounts Receivable on any changes on customers account
- Prepare all statutory declarations
- Able to submit invoices on customer’s billing systems such as BGIS, ARIBA, Basware
- Secure WSIB and CSST clearances
- Perform other assigned duties as required

**The skills you will need**
- Minimum of 1- 3 years experience with collections
- College diploma in Finance/Accounting or equivalent preferred
- Strong reconciliation and analytical skills
- Excellent time management skills and flexibility to handle heavy workloads
- Highly organized and results-driven
- Strong customer relationship-building skills

**What we will offer in return**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
- Full Benefit Coverage - medical, dental, vision, life insurance
- Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Statutory Holiday Substitution Program
- Volunteer Time Off Program - paid time off to volunteer
- Participation in social and wellness events
- Base pay and variable compensation. Vary based on the nature of the job
- Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

- Respects their dignity and independence;
- Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
- Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
- Providing an environme