Box Office Customer Service Representative

4 days ago

Toronto, Canada The Royal Conservatory Full time

**Job Description**:
**What is the Opportunity?**:
**Main Duties & Responsibility**:
**Must be available to work flexible hours including evenings and weekends.**
- Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory’s box office and remote box office locations.
- Book tickets and subscriptions, provide information/ directions, distribute will call.
- Proactively maintain a current knowledge of programming content, artist/ composer pronunciations, ticketing promotions and programs as well as seating at all venues that the department services
- Resolve inquiries at first point of contact where possible and escalate complex issues that require resolution to the Supervisor
- Make outgoing patron service calls for postponed or cancelled events
- Create, update and maintain accurate patron information in the ticketing system following address and database entry standards
- Assume responsibility for individual cash float and keep cash secure during shift
- Other duties as assigned relating to ticketing services

**Job Requirements**:
**What We're Looking For**:

- At least two years experience in customer service, preferably in a performing arts organization.
- At least two years experience working with computerized ticketing software or other sales software.
- Knowledge of a performing arts environment and a musical background is preferred.
- Effective verbal communication skills and interpersonal skills.
- Excellent cash handling skills and attention to detail.
- Ability to perform well under pressure.

**Additional Information**:

- Office work environment; mostly sitting and working at a computer.
- Must be available to work flexible hours including evenings and weekends.
- Occasional heavy lifting, with the expectation that incumbents should be able to lift 15 lbs.

**Salary Range**:

- $16.00 per hour

**How to Apply**:
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM would like to thank all applicants for their interest in this position; however, only those selected for next steps will be contacted.

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