P/T Customer Service Representative

2 weeks ago

Toronto, Canada TWO MEN AND A TRUCK® Full time

Job DescriptionThe customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.Job ResponsibilitiesActs as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK servicesAsks open-ended, probing questions to determine customer requirements and expectationsDirectly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucksMakes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specificationsEducates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitabilityComplies with federal, provincial, and local legal requirements when scheduling moving services and staffContinually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objectionsPrepares all move-related paperwork and documents on a daily basisObtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaintsCalmly and professionally handles displeased customers and provides timely feedback to management regarding customer concernsMay prepare proposals, letters, mass mailings, and other miscellaneous correspondenceEnsures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displaysAll other duties as assignedJob RequirementsHigh school diploma or post graduate is preferredA minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferredExcellent customer service skills (friendly, courteous and helpful)Effective listening and communication skillsGood grammar, voice and dictionGood organizational and time management skillsAbility to analyze and solve problems effectivelyAccurate; consistent attention to detailDemonstrated understanding and application of effective selling strategies and techniquesConfidence to initiate customer contact, and comfortable asking for the saleStrong team player who works productively with a wide range of people and personalitiesComfortable in a fast-paced environment; able to adapt quickly to changing prioritiesBasic computer and keyboarding skillsThis job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Etobicoke, Ontario. The employer at this location is Wheeler Moving Inc.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesTruck TransportationReferrals increase your chances of interviewing at TWO MEN AND A TRUCK® by 2xGet notified about new Customer Service Representative jobs in Etobicoke, Ontario, Canada. #J-18808-Ljbffr

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