Supervisor-branch Operations

**SBI Canada Bank was established in Canada in 1982 as a wholly owned subsidiary of State Bank of India, the largest bank in India.**

**Supervisor-Branch Operations**

**This position reports to the Asst Manager/Manager /Head Retail and is primarily responsible for performing the following functions**:
**Roles & Responsibilities of Supervisor**
- Evaluate personal progress and actions to ensure alignment with Bank's vision and operational goals
- Effectively communicate and interpret the Bank's strategic vision to employees within areas of responsibility
- Work collaboratively with other Branch staff to achieve positive results
- Enable subordinates to grow through feedback, instruction, and encouragement
- Awareness and complete knowledge of Policies, Guidelines & Procedures of the Bank and ensure that the operations of the Bank are ins strict compliance and adherence to the Policies, Guidelines & Procedures of the Bank
- Attract potential customers by answering product and service questions; providing information about other products and services
- Answer enquiries courteously and resolve issues related to customer account
- Follow Compliant Resolution Procedure
- Act as Joint Custodian and discharge duties of handling Vault Operations, ATM Cash, Security Forms, Debit Cards
- Account Opening
- Initial interaction with customer, perform ascertain identity procedures formalities, fill out account opening form and other related activities including verification in Finacle
- Post/authorize transactions in Finacle within rights prescribed in User Matrix
- Obtain information such as declaration of source of fund, beneficiary details in case of remittances from the customer, wherever applicable
- Ensure scanning of all vouchers, outward and inward clearing cheques, account opening forms, and related documents and record in the Register
- Verify signature of all inward clearing cheques in Finacle and posting as per their posting rights including review of list of cheques, tallying amount, return memo etc prepared by CSR
- Review of list for outward clearing instruments and posting as per their posting rights. Ensure timely receipt of credit of outward clearing in BMO account
- Remittances
- Attending to telephone calls/telemarketing of banking products
- Checking inward mail receipt/entry/distribution
- Checking outward mail/dispatch
- Processing of all the transaction recelved over fax after ensuring authorization from Branch Head
- Advise SR for generating and despatching GIC renewal advice with GIC disclosure
- Sending of GIC Maturity Notices on periodic basis
- Preparation of T5 slips and mailing to clients for verification of Assistant Managers & Branch Head
- Preparation of TSA/NR4 return for verification of Assistant Managers & Branch Head
- Safe Deposit Box operations
- Balancing/ reconciliation/ renewal advising of RRSP accounts with OTC
- Reconciliation of all office accounts (eg. Official cheque, sundry, suspense and
- charges) and BMO account
- Fixed Assets reconciliation including Depreciation
- Handling court/CRA/regulatory orders/notices
- Checking Day books daily and escalate any discrepancy observed
- Migrate customers to INB / Mobile Banking
- Addition of new INB requests and follow up of for new/reset requests
- Timely completion of online trainings
- File and maintain records as per Bank's Record Retention Policy
- Follow Bank's Privacy Policy
- Assist Assistant Manager/Manager with any specific project
- Act as an administrator for SGIC (Student GIC)
- Responsible in checking SGIC Portal daily for any requests received
- Responsible in sending the wire payment instructions for SGIC
- Opening account and providing SGIC investment certificate upon receiving funds
- Responsible in handling any queries related to KYC and account activations for GIC

**Job Requirements**
- University degree in business, finance, economics, accountancy or similar area required.
- Strong communication skills with ability to write clearly and concisely.
- Strong analytical skills with ability to understand various operations and assess the effectiveness of controls.
- Knowledge of the financial sector
- Ability to problem-solve and multi-task.
- Work effectively in a group environment.
- Ability to work in an environment of ambiguity and rapid change.
- Experience using data analytics and visualization tools would be an asset.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted. SBI Canada Bank is an equal opportunity employer.

**Job Types**: Full-time, Permanent

Schedule:

- Onsite and As per branch operating hours

Work remotely:

- No

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Surrey, BC V3W 9Z1: reliably commute or plan to relocate before starting work