Automotive Service Manager

3 days ago

Moncton, Canada Rallye Group Full time

We are looking for a Service Manager to join the Rallye Group.

The Rallye Group is a locally owned business operating six automotive dealerships, two collision centers, a glass repair center and two power sport locations. As a group we retail and service thirty internationally recognized premium product brands, including Chrysler-Fiat-Jeep-Dodge-Ram, Chevrolet-Buick-GMC, Hyundai, Infiniti, Mitsubishi, and Nissan. As a key player in Atlantic Canada’s automotive industry, we are seeking a Service Manager to support our growing operation. This position is a full-time, on-site opportunity based in Moncton N.B.

Our employees operate in a fast-paced environment dedicated to achieving the highest levels of customer satisfaction while at the same time maintaining above average service levels.

**Responsibilities**:

- Lead and train service teams on all processes from check in to check out
- Hands on training with advisors on communicating with customers
- Monitor and ensure service team training is up to date with all manufacturers
- Ensure staff remains on tasks and all departments remains in great shape
- Continuously work at monitoring and reducing cost inefficiencies
- Oversee all work in progress and ensure invoicing
- Manage schedules
- Manage Parts “service rep”
- Responsible for ensuring we meet manufacture requirements on Customer Satisfaction with each brand
- Dispatch and work with Technicians on quality control
- Responsible for hiring and growing the service department to the next level

What We Offer:

- Competitive Wages
- Training and Advancement Opportunities
- Health, Dental and Life Insurance
- Employee RRSP Program with Company Contribution
- Employee Referral Bonus Program
- Company and Corporate Partner Discounts
- Be able to work in a fast pace environment
- Demonstrate a great team work experience
- Have relevant customer service/ Management experience

Items considered an asset
- Be Bilingual
- Previous management experience in the automotive industry

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Moncton, NB E1C 0K4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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