Front Office Manager

**HOTEL OVERVIEW**

The Seaside Hotel is a spectacular waterfront location in the heart of the award-winning Shipyards District on Vancouver’s North Shore. Only minutes from Downtown Vancouver, this boutique retreat boasts 71 modern rooms, an on-site Waterfront Spa for relaxation, and Seaside Provisions, our restaurant showcasing Pacific Northwest culinary artistry.

Join our Team at Executive Hotels & Resorts, where we create unforgettable guest experiences. Our unique and empowering culture, coupled with a guest-centric approach, fosters a casual yet professional environment. Colleagues benefit from a competitive compensation, exceptional training, and opportunities for career advancement within our group. Share your hospitality goals with us; we would love to hear about your aspirations.

**Seaside Hotel - Front Office Manager**

Seaside Hotel Vancouver is seeking a dynamic and experienced Front Office Manager looking to take the next step in their career. This position is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. Provide guidance and leadership to the Front Office, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits.

**Duties and Responsibilities**
- Cultivates a positive work culture centered on engagement, empowerment, thoughtfulness, kindness, and motivation.
- Have a ‘hands-on’ leadership approach and ensure the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
- Responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service.
- Identify opportunities to enhance the guest experience and increase operational efficiencies; achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff.
- Effectively lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis.
- Prepare department schedules, adhering to the established labour costs model and ensure staffing levels are in-line with business level.
- Serve as the front office liaison to all other hotel departments
- Other duties as assigned

**Required Qualifications**

Four-year college degree or equivalent education or experience is preferred

Minimum two years of experience in a front office leadership position

General hospitality industry knowledge and supervisory experience is expected

Excellent verbal and written English communication skills

Second language is a plus

Previous experience with Opera (Micros-Fidelio) or Roomkey PMS is strongly preferred

Proficiency in Microsoft Office and Excel

Demonstrates self-confidence, energy, and enthusiasm in all endeavors

Able to handle cash or credit transactions

Valid Class 5 Driver Licence

Occupational First Aid Level 2 or higher would be an asset; a willingness to obtain this certification is required

Must be available to work weekends and evenings

**Job Types**: Full-time, Permanent

Pay: Up to $70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Front Office Leadership: 2 years (required)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person