International Administrative Support Assistant

**Requisition #**:25-0139**

**Location**: Kitchener

**Department**: Academic & Students Support

**Payband**: F

**Starting Rate**: $31.05

**Payband Range**: $31.05 - $35.99

**Hours/Week**: 35

**Posting Date**: Wednesday, July 9, 2025

**Closing Date**: Wednesday, July 16, 2025 at 11:59 PM EST

**Vacancy Type**: Support Staff - Full-time Temporary Appendix D Contract

**Position Summary**:
Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need - August 21, 2026)

**Responsibilities**:

- Serve as the first point of contact for all visitors and inquiries to the International Office, responding to inquiries from students, parents, agents, and staff
- Provide accurate information with cultural sensitivity and professionalism
- Support inquiries related to admissions, registration, deferrals, fees, as well as general help with the IRCC website
- Assist and guide students with reviewing the college portals or websites, printing documents, and navigating online tools
- Triage inquiries and refer to appropriate departments or staff as needed
- Maintain the student self-serve area and ensure resources are accessible
- Stay informed on admissions policies and procedures, IRCC temporary rules and regulations, and college-wide procedures
- Advise discontinued students on returning to a program and refer to the appropriate academic advisor or program coordinator
- Verify new and current students’ tuition fees and payment details for both overseas and in Canada students
- Respond to internal requests for information on international processes and deadlines
- Resolve student issues with tact and diplomacy to ensure positive outcomes
- Monitor service queues and ensure timely assistance for all students
- Use the International Application Service (IAS) portal at OCAS to view student documents and receipts to assist students with the next steps in their admission process
- Use the Student Information System (SIS) portal to verify, analyze, and update student records
- Assist students with general inquiries on international student health insurance plan, housing, and other queries
- Support onboarding and training of new International Office staff alongside the Manager
- Provide administrative support including generating reports and managing supplies
- Manage mail, courier logistics, and inventory of office supplies
- Maintain organized office, storage, and student service areas
- Resolve printer service and IT Help Desk-related issues
- Support the student ambassador program and assist with on-site coordination
- Participate in the Fire Warden Program and ensure safety protocols are followed
- Assist with appointment scheduling and triaging at the front desk
- Confirm staff work locations to direct students appropriately
- Maintain daily schedules for on-site and remote staff visibility
- Provide backup support to other service desks and share training materials, including but not limited to the Registrar’s Office and Student Success

**Qualifications**:

- Two-year diploma in office administration, business, communications, social sciences, or a related field of study is required
- Minimum two years practical experience working in an office setting with a focus on customer service is required; experience working with students in a college environment is preferred
- Experience working with newcomers to Canada from diverse cultural backgrounds is considered an asset
- Strong oral and written communication skills, with the ability to effectively engage individuals for whom English is not a first language
- Awareness of the challenges faced by students and applicants from diverse backgrounds, with a commitment to equity and inclusion
- Ability to perform well under pressure and manage frequent interruptions
- Capable of working independently and collaboratively within a team environment
- Excellent organizational and time management skills
- Ability to multitask and prioritize tasks efficiently
- Exceptional client service skills, including professionalism, discretion, tact and respect for confidentiality
- Sound judgement with strong analytical and decision-making capabilities
- Compassionate and solution-oriented approach to problem-solving
- Demonstrated patience and empathy in interactions with students

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Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.