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Manager, Wraparound Support

2 weeks ago

Calgary, Canada NPower Canada Full time

**About**NPower** Canada**

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent who are equipped with in-demand digital skills and are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

**Position Summary**

**The position in Interim for the duration of a**maternity leave** of**absence and** is scheduled for overlap with the full time incumbent.**

**Current**Responsibilities** and Accountabilities**

**Partnership Engagement and Development**
- Seek and secure new partnerships with community resources, based on community needs.
- In collaboration with Program Director, Program Managers, and Outreach Management, work collaboratively with the community, building and sustaining engagement of all Wraparound stakeholders (applicant, participants, families, Wraparound partners, and other community resource providers).
- Overseeing all program communications, internally among Wraparound stakeholders, in relation to crisis identification, coordination, and deployment of support.
- Leading the development of new protocols for referrals, student intake, assessment and implementation of services, in collaboration with Wraparound partners.
- Convening all Wraparound partners on a regular basis, to leverage resources and hold each other accountable to the goal of building a strong and supportive network of resources for applicants and participants, and alumni.
- Leverage support from professional organizations that provide behavioral, social, and emotional health counselling.
- Facilitates sessions with participants or applicants to address crises, learning accommodation, and other wraparound support needs.
- Lead the identification, design, and implementation of program, social, and emotional support services for participants and to assist community partners with the alignment and coordination of support services
- Guides holistic client support, overseeing daily departmental efforts and aligning initiatives with employment, EDI, and reconciliation goals.
- Develops and delivers ongoing and specialized staff training, onboarding, and knowledge transfer related to resource and learning accommodations, cultural safety, trauma-informed care, mental health first aid, and supporting diverse populations with complex barriers.
- Continuously assess participant needs through interviews, focus groups, surveys, and data to identify additional community resources. Make appropriate referrals to longer term community support services and/or mental health services as required.
- Liaises, advocates, coordinates, mediates meetings with external resources i.e., counseling, health, and parental supports, etc.
- Manage participants referred to external services, providing on going support and check-ins through the program.
- Participates in individual supervision, peer support, wellness meetings, and relevant training opportunities.
- Assesses need for crisis/safety plan and implements immediately if needed and takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by NPower Canada.

**Data Collection, Reporting, and General**
- Develop, document and report on client outcomes.
- Prepare and submit monthly statistical reports, progress reports and evaluation of program results as required.
- Managing data collection among partners, maintaining a record of services through Salesforce, and supporting the use of data for learning and evaluation of the effort, including working with evaluation partners to produce regular reports.
- Supporting and collaborating with NPower Canada staff across various program areas as needed/as appropriate/as available to foster a sense of team and cohesion throughout the organization.

**Who You Are**:

- Specialized training in de-escalation, conflict resolution, mediation, and negotiation skills
- 3-4 years’ experience working with participant and supportive circles, i.e., families, parenting groups, strength-based work, team-building and working with high need participants
- Good understanding of issues faced by diverse and multi-barriered populations
- Knowledge of Mental Health Diagnosis and potential behaviours exhibited by participant
- Possesses Critical Thinking and Problem Solving to consistently overcome challenges and leverage resources to creatively solve problems. You are a systems-oriented thi