Customer Service Representative

2 weeks ago

Calgary, Canada WCD Full time

Role Overview
Reporting to the Team Lead, Managed Services, the incumbent is responsible for ensuring that WCD customers receive consistently high-quality products and services. A keen eye for detail and a passion for getting the job done right the first time, every time will lead to success in this position.

Responsibilities and Duties
- Provide backup support for key roles within our client environment
- Fully train to cover all WCD positions at multiple locations across Calgary, with some locations requiring print, mailroom, and reception services
- Off customer interactions, both over the phone and in person, that is courteous and results-oriented to meet the customer's need

Print Services
- Order entry, project planning, assessment, and billing of orders completed in a timely fashion, following established policies and procedures
- Production of printed documents (black and white, large format, and fully colour projects) are conducted in a way that utilizes the right materials to produce a high-quality result
- Proactive management of projects that are done onsite as well as projects sent to the main plant, ensuring delivery is on schedule

Mail Services
- Sort and distribute intercompany mail throughout the site
- Track incoming/outgoing shipments as required
- Delivery copy paper and stationery orders

Reception
- Answer calls and maintain a rapid response rate according to agreed standards
- File data and perform other routine clerical tasks as assigned and for other departments as needed
- Order and maintain relevant office supplies
- Operate a variety of standard office machines, including a computer, variety of computer software, and phone

**Qualifications**:
Education
- High school diploma or GED
- Post-secondary education in a related field is considered an asset

Skills and Experience
- A solid understanding of computers and office equipment
- Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
- Previous print production experience is considered an asset
- Knowledge of the Adobe CS Suite is considered an asset
- Strong ability to remain organized and manage multiple projects and duties
- Consistent attention to detail
- Written and verbal fluency in English
- Exceptional customer service ethic that is displayed in the passion for the work
- Desire to perform different functions daily as required
- Ability to lift 50 lbs.

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