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Community Patrol Officer

2 weeks ago

Squamish, Canada District of Squamish Full time

_The District of Squamish is located in the unceded traditional territory of the Skwxwú7mesh Úxwumixw (Squamish _
- Nation). We offer gratitude to the Skwxwú7mesh People who have lived on these lands since time immemorial. _

**External Job Posting**

**Position**:Community Patrol Officer**

**Status**:Regular Full-Time

**Work Area**: Community Bylaw

**Posting Date**: December 17, 2024

**Closing Date**: January 7, 2025

**GENERAL SUMMARY**

Under the general supervision and direction of the Community Bylaw Services Supervisor, the Community Patrol Officer

will focus on the Traffic Bylaw and Animal Control Bylaw by performing field and administrative work, as well as

completing tasks at the District of Squamish Animal Shelter. Community Patrol Officers support the Bylaw and Animal

Control Department by conducting proactive patrols, educating the public on enforcement matters and assisting with

the care and handling of dogs in the District’s care.

**KEY RESPONSIBILITIES**

**Customer Service**
- Contributes to the success of our team and creation of our thriving community, by fostering the District of Squamish

corporate values in their work: Respect, Integrity, Connection and Progress.
- Follows the District of Squamish’s Customer Service Guidelines to ensure the Delivery of Outstanding Service.
- Focuses on education when interacting with the community and finds innovative methods of achieving voluntary

compliance, uses enforcement by ticketing to bolster this message when required.

**Bylaw Enforcement Duties**
- Proactively patrols the Municipality to detect violations of Municipal traffic and camping bylaws. Informs and educates

parking bylaw violators of the nature of the bylaw offence, and actively seeks to resolve disputes or infractions
informally to gain voluntary compliance.
- Issues Warning Notices of Violation or Bylaw Offence Notices.
- Explains and interprets Regulatory Bylaws, regulations, policies and procedures, and conveys information to others

clearly and concisely, both orally and in writing.
- Prepares any necessary Court or adjudication documents and files, prosecutes all minor Bylaw Violations, and provides

evidence in Court.
- Maintains administrative files and records, and prepares routine correspondence.
- Provides investigative support to other District departments.
- Assists Bylaw Enforcement Officers and Animal Control Officers when necessary and as directed.

**Animal Control Duties and Responsibilities**
- Promotes responsible dog ownership within the District.
- Responsible for feeding, grooming, administering prescribed medications, and post-surgical care for impounded

animals.
- Cleans Shelter facility, kennels, and surrounding area ensuring a high-level of facility hygiene.
- Explains Animal Control policies, regulations, bylaws and procedures to others.
- Maintains files related to Animal Control registration and sales by updating database.
- Maintains adequate inventory of dog food and cleaning supplies.
- Provides assistance related to the adoption of dogs
- Notifies owners of impounded dogs and explains release policy and procedure.
- Other duties as required.

**REQUIRED KNOWLEDGE, SKILLS & ABILITIES**
- Excellent interpersonal skills and the ability to provide effective customer service, diffuse hostility in an effective

manner while consistently maintaining a professional and diplomatic demeanor.
- Excellent organizational skills, the ability to perform multiple duties simultaneously with deadlines.
- Thorough knowledge of business English, basic arithmetic, and modern office practices, procedures and equipment.
- Basic skills in MS Word, Excel and Outlook.
- Knowledge of court service practices, adjudication procedures, and the rules of evidence and investigational

techniques.
- Ability to read and interpret bylaws, related legislation, regulations, Local Government Act, and the Community

Charter.
- Ability to deal with confidential and sensitive information with a high degree of discretion and impartiality.
- Ability to work safely and in compliance with the District of Squamish Health and Safety Policy, WorkSafe BC, and

other related health and safety regulations.
- Ability to work both independently and interdependently while exercising sound judgment and initiative.
- Ability to conduct patrols from a vehicle, bicycle or on foot.
- Ability to handle animals.
- Strong communication skills, both verbally and in writing.
- Must be able to meet the physical demands of the position including lifting at least 34 kg (75 lbs.) and working in

adverse weather conditions.

**WORKING CONDITIONS**

Community Patrol Officers work in a variety of locations including in the office, and working outdoors in all weather

conditions. Working with dogs in the Shelter, in public and loading into vehicles. Working environment contains moderate

risk, for example: entry onto property and dealing with angry or upset members of the public.

**REQUIRED TRAINING, EDUCATIO