IT Support Technician

2 weeks ago

Calgary, Canada CAUSMX Technologies Corp. Full time

Is this you?
- You want to be part of shaping a new and growing MSP and Cloud Services company working with a small tight-knit team.
- You want a positive and enjoyable work environment and atmosphere.
- You want to be challenged at work with diverse support scenarios and projects.
- You are looking for competitive wages, a health benefit package, and flexible holidays.

**Keep reading, CAUSMX Technologies Corp is what you wantand more**

CAUSMX Technologies, a small and growing MSP and Cloud IT Services business, is currently seeking an experienced IT Support Technician (Level 1).

**Want to know more? Read on**

Key Accountabilities
- Work in the IT Support queue, identify trends, and report on overall queue status, take ownership, prioritization, and triage of tickets for the team.
- First in line to answer support queue calls, create ticket, and triage accordingly.
- Provide clear guidance to the users and achieve a straightforward resolution to their support request. Ensure excellent customer service maintaining a pleasant and helpful outlook.
- Update tickets, resolve support requests, and escalate as required.
- Process Onboarding and Offboarding tickets for our various clients.
- Install client hardware and software and ensure asset tracking and management is accurately maintained.
- Ensure IT documentation is created, up to date, and accurate.
- Provide mobile phone support and provisioning experience along with support of networked and stand-alone printer issues.
- User and resource security administration (Active Directory)
- Provide occasional out-of-hours and weekend support for business-critical systems.
- Able to provide after-hours support on a rolling basis for 1 week every 5 weeks.

Experience
- Experience with supporting mobile, field office, and local users.
- Good knowledge of change, incident, and problem management skills with a customer service focus.
- Experience with Sophos, Autotask, Citrix, Cisco Meraki technologies a plus.
- Previous experiencing working with a Managed Service Provider a plus.

**Qualifications**:

- Ability to manage multiple tasks and assignments and prioritize accordingly.
- Must be highly motivated with great attention to detail and providing quality results to end users.
- Proven analytical skills and problem-solving ability.
- Excellent interpersonal and communication skills with the ability to interact with different levels and types of users.
- Relevant certifications such as A+, Network+ MCITP, MCSA, MCSE etc. or equivalent.
- Does not believe any task is below them and is willing to help in all aspects of the business.

If you are still reading, are excited about this opportunity, and have the qualifications we are looking for, please apply.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Calgary, AB T2X 3V1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office 365 Admin Center: 3 years (required)
- Technical Support: 3 years (required)
- On-site Support: 3 years (required)
- Remote Support: 3 years (preferred)

Licence/Certification:

- driver's license (required)

  • IT Support Technician

    8 hours ago

    Calgary, Canada MVP IT Full time

    Our mission is to provide high-quality and cost-effective IT services that meet our customers' needs. We manage and support all our IT service solutions using cutting-edge technology. With the utmost quality and consistency, we make technology an asset for our clients through unique, individualized solutions. We Provide IT Support and Services to small...

  • Military Veteran Automotive Technician

    4 weeks ago

    Calgary, Canada Kia Veterans Technician Apprenticeship Program (VTAP) Full time

    Overview Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP). Responsibilities - Diagnose, maintain, and repair Kia...

  • IT Support Technician

    2 weeks ago

    Calgary, Canada Fix Network Full time

    **Your career can go a long way with Fix Network!**: Fix Network is looking for an** IT Support Technician **able to take a firm grip on the wheel and complete our projects in a constantly changing world! **Your responsibilities as an IT Support Technician at Fix Network;** - Provide IT support to corporate users and franchisees via phone or user portal; -...

  • IT Rmm Technician

    9 hours ago

    Calgary, Canada ESW IT Business Advisors Full time

    **IT RMM Technician** **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical...

  • IT Support Technician

    11 hours ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** IT Support Technician **Vacancy No** VN8624 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities,...

  • IT Support Technician

    1 week ago

    Calgary, Canada Rock Info Tech Services Full time

    **IT Support Technician - Calgary (Onsite & Hybrid)** Are you an experienced **IT Technician, IT Support Specialist, or Desktop Support Analyst** looking for hands-on, client-facing work in Calgary? We’re a Managed IT Services company seeking a **local, reliable, and well-rounded IT professional** with strong Microsoft 365 expertise, cybersecurity...

  • Computer Support Technician

    2 weeks ago

    Calgary, Canada TickTockTech Technology Services Full time

    **TickTockTech.ca** is one of Canada’s fastest growing technology service providers. We are presently looking for full and part time Computer Support Technicians for the Calgary area. Full time technicians consistently earn between $3,500 to $5,000 per month depending on experience. If you would like to pursue this opportunity further, please send a PDF...

  • IT Support Technician

    9 hours ago

    Calgary, Canada Silver Gold Bull Inc. Full time

    Silver Gold Bull Inc. is one of the world's largest online precious metals retailers, operating in North America and 16 other countries worldwide. We are seeking an Onsite IT Support Technician to join our Calgary team. You will support our office, including desktop/printer support, user/asset provisioning and setup, ticket management, network...

  • User Support Technician

    1 week ago

    Calgary, Canada Mann International IT Ltd. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Telecommunications industry - Consulting firm - Financial technology - Office building **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides,...

  • User Support Technician

    2 weeks ago

    Calgary, Canada AXE IT CONSULTING INC. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...