Front Desk Agent

4 days ago

Lethbridge, Canada Superlodge Canada Full time

We are looking for a friendly and organized Front Desk Attendant to join our team. In this role, you will be responsible for greeting and checking in guests, handling reservations, answering phone calls, and providing exceptional customer service.

**Responsibilities**:

- Greet and check in guests in a friendly and professional manner
- Handle reservations and cancellations, ensuring accuracy and attention to detail
- Maintain a clean and organized lobby area, including restocking supplies and keeping the area tidy
- Assist with guest requests and needs, including providing directions, making restaurant reservations, and arranging transportation
- Ensure the security and confidentiality of guest information and maintain a safe and secure environment
- Handle cash and credit card transactions, balancing the cash drawer at the end of each shift
- Collaborate with other departments to ensure guest satisfaction and efficient operations

**Requirements**:

- Proven experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficient in Microsoft Office and other relevant software programs
- Flexibility to work different shifts, including weekends and holidays

**Superlodge Canada provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Pay: From $15.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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